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Deployment Engineer

Athelas

Health & Wellness

201-500

Mountain View, CA, USA

About the job

Overview:

At Athelas and Commure, we're bringing simple, life-changing health care products and medical billing services to people around the globe.
In addition to our established Remote Patient Monitoring business, we introduced a rapidly expanding SaaS Revenue Cycle Management solution in 2022 that provides revenue intelligence for hundreds of healthcare businesses from small clinics to large health systems. Our state-of-the-art dashboard, Athelas Insights, provides practices with an unparalleled understanding into their financial health to help them with all aspects of RCM, including eligibility, rejections, denials, as well as coding optimization and more.
To keep pace with our remarkable momentum - having seen a 5x increase in revenue over the past 6 months with more exponential growth on the horizon - we're actively seeking new, high-impact team members looking for a challenge!
Commure and Athelas have recently joined forces to form healthcare’s next-generation operating system. Through its pioneering AI-powered platform, the newly combined Commure gives time back to clinicians and staff at hospitals and health systems across the U.S. with easy-to-use clinical, financial, and operational solutions.
Together, we’re on a mission to connect, protect, and empower healthcare by developing groundbreaking and hyper-connected technologies. We believe deeply that by joining our many datasets and digital solutions together in harmony, we can solve our industry’s biggest challenges: improving the experiences of our care providers, bringing down the cost of care, and ensuring the health and wellbeing of our communities.
Combined, Commure and Athelas is backed by General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
If you want to improve healthcare innovation through close partnerships between developers and doctors, come work with us!
About the Role:
The Deployment Engineer will oversee and participate in the planning, installation, maintenance and support of the Strongline Pro System infrastructure. The Deployment Engineer will also plan deployments, procurement of hardware, manage deployment teams, and internal/external training on all aspects of the Strongline Pro System.
Key areas of responsibility include site assessment, creating and adhering to project plans, creating checklists, system support, documenting projects and system activities. The Deployment Engineer will work with the Project Manager and Manager of Deployment Engineering to define and coordinate all areas of a Commure Strongline Pro implementation. This includes working with Project Managers and client representatives to scope an implementation, to the final provisioning of services, including System deployment, integration, configuration, testing and training.
What You'll Do:

Deliver excellent customer service while being courteous and knowledgeable of all Commure Strongline functionality
Install equipment within all areas of healthcare facilities including patient rooms
Configure, modifiy, replace, test, and service Commure Strongline equipment
Perform quality assurance checks on all Commure Strongline equipment prior to deployment Identifies and troubleshoot hardware issues
Deploy Commure Strongline equipment based on project scope
Always maintain and account for Commure Strongline equipment
Create and maintain up to date deployment guide and equipment location documents for all clients
Demonstrate consistent deployment quality, following company guides and updating project documentation appropriately
Display deep understanding of deployment process, continually improving efficiency and reducing deployment times
Demonstrate Commure Strongline product knowledge/expertise with client environments
Display excellent project and time management skills, efficiently managing task queue
Track expenses properly for travel and necessary equipment purchasing
Complete and update required documentation and adopts new Commure Strongline processes as needed
Consistently display commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines
Set a good example by maintaining composure even in stressful situations
Show initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.
Maintain a positive and friendly attitude toward all team members
Display empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety
Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues
Embrace improvements and advocates change, going beyond status quo

What You'll Need:

Bachelor’s degree preferred
Prior work experience in field service or customer service in a technical field preferred
Must have 2- 3 years of work experience in customer facing roles
Excellent prioritization skills and an ability to make decisions quickly
Excellent verbal and written communications skills
An aptitude for acquiring technical skills with cutting edge technology
Ability to enter data into online software applications
Well-developed planning, analytical and problem-solving skills
Ability to work in a fast-paced hospital environment
Ability to use tools such as ladders, screwdrivers, drills, push carts
Ability to work independently with little supervision
Ability to focus on quality and client satisfaction
Ability to work using PPE for extended periods of time
Ability to squat, kneel, and stretch overhead for extended periods of time
Ability to perform physical tasks in business attire
Ability to work standing up for extended periods of time
Ability to carry/lift/push/pull weight up to 75 lbs. with or without reasonable accommodation
Ability to pass criminal background check

Why You’ll Like Working with Athelas

Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
Technology Focus: Revolutionizing how technology can be used in the healthcare industry
Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!
Competitive Benefits: Hybrid work environment, unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.
Employees will be required to attest to these requirements upon hire and on an annual basis.