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About the job
Overview:
Job Overview • Location: Remote, Mexico • 5+ years’ experience • ServiceNow Certification
**HERE'S WHAT YOU’LL NEED: ** • Users, group and role administration including domain separation environment experience. • Ability to identify root cause of ServiceNow performance issues and troubleshoot them. • Expertise in ITSM ServiceNow applications: • Projects may require security clearances requirement.
DESIRED SKILLS & EXPERIENCE • Experience working on a project managed in Agile and Scrum environment • Experience in user story categorization, prioritization, effort assessment • ServiceNow Certifications
Responsibilities • As a ServiceNow ITSM consultant, you will be a part of Agile development team and perform hands on technical development work. The role will be based in Wellington with hybrid working opportunity. • Deliver end to end automated solutions which include technical implementation of ServiceNow Platform, Core System and Applications • Ability to architect, develop and convert customers legacy solutions into ServiceNow • Organize and prioritize development effort, interfacing with vendors and management and coordinate with additional administrators • Create and implement workflows, business rules, client scripts, data imports and exports • Translate business requirements into technical requirements for defined user stories. • Provide project team with ServiceNow configuration and customization expertise for defined features, including industry and ServiceNow best practices • Building Service Catalog with Service Portal and fulfilment automation • Integrating ServiceNow with cloud service providers' platforms
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