The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers. That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

Our Tech Stack:

While we use certain core technologies at Loop, the exact tech stack each team uses varies. To give you an idea of what you might work with should you join us, here are some examples: React Native, [Vue.js](http://vue.js/), PHP7/Laravel, [Node.js](http://node.js/), AWS Lambda, MySQL, DynamoDB, Docker, AWS Cloud, Serverless Framework, Atlassian, GitHub.

Our hiring process is tech stack agnostic.

### **Challenge: Contribute to building the best ecommerce post-purchase platform in the market**

- Design, build, and maintain web applications, APIs, and lambdas for the Loop product line
- Solve complex technical issues for our merchants and our partners, and care most about giving them an exceptional experience

### **Your experience:**

- You have significant full-stack app development experience using modern tooling
- Demonstrated hands-on experience building web applications, APIs, and backend services
- If you have experience with Vue.js, PHP7 / Laravel, or AWS Serverless, that’s a huge plus for us

### **Challenge: Help solidify the engineering practices that Loop needs to be successful, with a focus on scalability, repeatability and reliability**

- Develop solid automated unit and integration tests
- Maintain a healthy, continuous integration/deployment process
- Assess and make recommendations as to what our best practices should be so we scale effectively, and advocate for these with the engineering team

### **Your experience:**

- Have participated in effective testing processes on previous teams, and have opinions about how to create a quality-driven development process
- Worked in environments that had continuous integration/deployment, and had a hand in scaling those processes
- Can share examples of how you have practiced test-driven and behavior-driven development, and how you’ve advocated for the practices with the rest of your team
- You have worked and thrive in an agile development environment and can speak to the principles of agility, as well as the specific tactics you employed
- If you’ve worked closely with product managers, designers, and user experience experts, that’s a plus for us

### **Challenge: Elevate the engineering culture at Loop**

- You should show great empathy towards your teammates and support them as humans that show up each day, to ensure that everyone can bring their best, most authentic selves and feel fulfilled at work.
- You should be intellectually curious, and always be on the lookout for opportunities to learn, grow and level up.
- You should have a strong excellence reflex and bias for action. You leave things better than you find them, and don’t wait for permission to address real problems.
- You feel a strong sense of ownership over your work, where it’s going, and why it’s important.
- You can appreciate the balance between collaboration, consensus, and empathy, yet understand that sometimes there needs to be a bias for action based decision making that you must align yourself with.
- You can step up to lead initiatives, even when it makes you scared.

### **Your experience:**

- You know the kind of team you thrive on, and can speak of the best teams you’ve been a part of and what made it so great.
- You can speak to the times in your career when you experienced rapid growth, know your learning style well and how to maximize what you get out of each project you take on.
- You have examples of having crucial conversations, such as giving feedback to a boss, customer or peer, admitting a mistake with humility and vulnerability.
- You can speak to the times you left things better than you found them, and negotiated with your team and stakeholders over doing things differently and how it helped.
- You have examples of times when a team decision didn’t go the way you wanted, but you still were able to fully commit to the direction and drive progress.
- You know what it’s like to stretch yourself beyond what you think you can do, and have stories to share about when you went beyond and succeeded and when you tried and failed.

$123,200 - $184,800 a year

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share ****values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second ****chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste**r** here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice [here](https://drive.google.com/file/d/1hlgysomxuiH93NXYC33Q5wTj8rQ_q7A9/view).

Software engineer 

Great experiences are built on a solid understanding of customer needs, behaviors, and desires. Loop Returns is looking for our first UX Researcher to join the Design team, a small but mighty crew passionate about building memorable products.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly into a box of requirements.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

### **What You'll Do:**

- Develop, articulate, and share a clear point of view of who our merchants and shoppers are, their aspirations, needs, and pain points.
- Create a solid foundation of insights for our teams by developing Jobs to be Done, personas, experience maps/audits, and competitive reviews.
- Work as a guide and assist with continuous discovery, usability testing, Design Sprints, discussion guide review, analysis, synthesis, and provide feedback so design, product, marketing, and others are empowered to connect with customers routinely.
- Present your findings creatively; Loop is a remote company, and we're always looking for ways to excite our teams about our customers.
- Work with a "Just Enough Research" mentality; you know where to be scrappy and when to apply rigor.
- You'll level up our team by exposing the group to new methods, analysis techniques, and best practices.

### **Your Experience:**

- 5+ years of experience as a UX Researcher or Design Researcher
- Experience with generative and evaluative research methods, including applying them in a fast-moving, startup environment.
- You've worked hand in hand with designers, product managers, and marketing.
- You're a self-starter who can work without close supervision; however, you seek and welcome feedback from others when needed.
- You are comfortable with ambiguity, can think through complex challenges, and can align cross-functional teams around your research to launch successful products.
- Experience in a VC-backed and/or high-growth SaaS company is a huge plus for us!
- You thrive in rapidly changing, ambiguous, and fast-moving environments.
- Communication is your superpower - you're engaging, influential, helpful, candid, and open.
- You're comfortable presenting insights and ideas to your stakeholders, including executive leadership team members. You're adept at adapting your communication style to meet their needs.
- Willing to occasionally travel to our HQ and other company events.

$134,400 - $172,800 a year

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share ****values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second ****chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste**r** here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice [here](https://drive.google.com/file/d/1hlgysomxuiH93NXYC33Q5wTj8rQ_q7A9/view).

Senior UX Researcher

The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers. That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

Our Tech Stack:

While we use certain core technologies at Loop, the exact tech stack each team uses varies. To give you an idea of what you might work with should you join us, here are some examples: Vue.js, PHP8.1/Laravel10, Node.js, AWS Lambda, MySQL, DynamoDB, Docker, AWS Cloud, Serverless Framework, Atlassian.

Our hiring process is tech stack agnostic.

### **Challenge: Contribute while leading to build the best ecommerce post-purchase platform in the market**

- Design, build and maintain web applications, APIs, backend services, and lambdas for the Loop product line.
- Solve complex technical issues for our merchants and our partners, and care most about giving them an exceptional experience.

### **Your experience:**

- 5+ years experience with PHP8.1 / Laravel10, AWS Serverless (and we use [Vue.JS](http://vue.js/) on the front-end, too) is preferred.
- You have significant web development experience using modern tooling.
- Demonstrated hands-on expertise building web applications, backend services, and APIs.

### **Challenge: Guide and solidify the engineering practices that Loop needs to be successful, with a focus on scalability, repeatability and reliability**

- Develop solid automated unit and integration tests.
- Maintain a healthy, continuous integration/deployment process.
- Lead, assess, and make recommendations as to what our best practices should be so we scale effectively, and advocate for these with the engineering team.

### **Your experience:**

- Have participated in effective testing processes on previous teams, and have opinions about how to create a quality-driven development process.
- Worked in environments that had continuous integration/deployment, and had a hand in scaling those processes.
- Can share examples of how you have practiced test driven and behavior driven development, and how you’ve advocated for the practices with the rest of your team.
- You have worked and thrive in an agile development environment and can speak to the principles of agility, as well as the specific tactics you employed.
- If you’ve worked closely with product managers, designers and user experience experts, that’s a plus for us.

### **Challenge: Elevate the engineering culture at Loop**

- You should show great empathy towards your teammates and support them as humans that show up each day, to ensure that everyone can bring their best, most authentic selves and feel fulfilled at work.
- You should be intellectually curious, and always be on the lookout for opportunities to learn, grow and level up.
- You should have a strong excellence reflex and bias for action. You leave things better than you find them, and don’t wait for permission to address real problems.
- You feel a strong sense of ownership over your work, where it’s going and why it’s important.
- You can appreciate the balance between collaboration, consensus, and empathy, yet understand that sometimes there needs to be a bias for action based decision making that you must align yourself with.
- You can step up to lead initiatives, even when it makes you scared.

### **Your experience:**

- You know the kind of team you thrive on, and can speak of the best teams you’ve been a part of and what made it so great.
- You can speak to the times in your career when you experienced rapid growth, know your learning style well and how to maximize what you get out of each project you take on.
- You have examples of having crucial conversations, such as giving feedback to a boss, customer or peer, admitting a mistake with humility and vulnerability.
- You can speak to the times you left things better than you found them, and negotiated with your team and stakeholders over doing things differently and how it helped.
- You have examples of times when a team decision didn’t go the way you wanted, but you still were able to fully commit to the direction and drive progress.
- You know what it’s like to stretch yourself beyond what you think you can do, and have stories to share about when you went beyond and succeeded and when you tried and failed.

$141,600 - $212,400 a year

- We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.
    - The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.
    - The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.
    - Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-ST1

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share ****values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second ****chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste**r** here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice [here](https://drive.google.com/file/d/1hlgysomxuiH93NXYC33Q5wTj8rQ_q7A9/view).

Senior Software Engineer

Loop

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Come help us build the future of ecommerce: www.loopreturns.com/careers

Loop

Open roles