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### **About The Position**

**Welcome to Zesty, a dynamic startup at the forefront of cloud optimization innovation!**

**Zesty’s Mission**

Zesty’s mission is to allow DevOps and Fin-ops teams to effortlessly maximize cloud savings and minimize waste by automating cloud cost optimization. The Zesty AI-driven platform automatically adjusts cloud resources in real-time based on the application needs, supporting optimal cloud usage and a dramatic reduction in spending.

Our vision is huge, we have a lot of difficult engineering challenges coming up and we’re looking for innovative, daring minds to join our team. If you have what it takes and want to become a multi-cloud expert while working in a fun and inspiring environment, come work with us!

**About the Role:**

**Your ownership will include:**

- Design, develop and maintain efficient and reliable backend systems
- Integration and testing of various external and internal APIs
- Ensure the best possible performance and quality of high scale web applications and services
- Intensive development with Python

### **Requirements**

- 6+ years of experience in software development
- Dealing with highly scalable and robust large-scale distributed backend systems.
- Strong experience in one or more of the following languages for backend development: Java, Go, C#, C++, Python, Rust
- Strong understanding of REST API principles.
- Experience in designing and developing multi-threaded code.
- Work experience in microservices/SOA architecture, consistency, monitoring and etc.
- Experience working with SQL & NO-SQL Databases

**It will be great if you will also have:**

- Experience with Docker
- Experience with the CI/CD ecosystem
- BA / MS degree in computer science or a related field.
- Knowledge of Agile software development methodologies
- Creative & excellent problem solver

**Why is it exciting to be a Zester?**

At Zesty, we’re a team of driven, forward-thinkers passionate about pushing the boundaries of cloud optimization. Our culture encourages creativity, curiosity, and a willingness to embrace challenges.

**We care about:**

Diversity & Inclusion –  Be yourself! We welcome employees from all backgrounds and have created a workplace where everyone can feel empowered.

Transparency – We share our success stories, failures, processes, numbers, and everything in between. If you want to know something that wasn’t shared with you – just ask!

One Team- We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important.

Open Communication & Feedback – When facing challenges, we always look for fresh ideas and ways to overcome them. We embrace constructive feedback that can, and should, be given to anyone.,

Ego is left at the door – Ego obscures and disrupts everything: the planning process, the ability to

take good advice, and the ability to accept constructive feedback. We aim to operate with a high degree of humility.

Senior Backend Engineer

### **About The Position**

**We are looking for a Technical Support Engineer to join our expanding Technical Support team at Zesty!**

**Working with our cutting-edge technology and a one-of-a-kind customer base, our mission is to provide our customers with the best experience every time they interact with us.**

**The technical support team is responsible for addressing technical matters that are brought up by our direct customers as well as our partners, handling the incoming support tickets based on our SLA and maintaining Zesty’s KB.**

**As a Technical Support Engineer, you’ll use critical thinking and problem-solving skills to handle complex end-user support cases.**

**Our ideal candidate is a tech-savvy, people-person with Technical Support background, that possesses technical orientation and knows how to develop and operate an ongoing relationship with technical customers.**

**Responsibilities:**

- Act as the initial point of contact for all technical requests from clients, partners and/or other employees from within Zesty.
- Assist Zesty’s customers and partners through technical issues while maintaining an organized support process, from the initial understanding of the issue, through a thorough investigation and escalation in case needed, all the way to a full resolution and documentation.
- Maintain a strict SLA while making sure the right escalation is applied in a timely manner in order to provide our customers with the quickest and most efficient resolution.
- Maintain a close working relationship with various teams across the organization (RnD, Product, Sales and Success) in order to address any issue that is brought up either by customers or partners.
- Assist in creating and maintaining training materials that would assist our customers as well as the various teams within the company.

### **Requirements**

**What You Should Have?**

- The position has a scope of about 70%, so the **ability to work shifts (including night shifts)** is a requirement.
- A bachelor’s degree in computer science or any related technical field is preferred.
- 2+ years of relevant experience in a customer-focused position in a SaaS company, involving technical knowledge of the company’s products and services.
- Native fluency in English with exemplary verbal, visual and written communications skills.
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently and simultaneously.
- Extensive experience working with public cloud providers (AWS is preferred).
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Comfortable working with and assisting others through written correspondence as well as a frontal support session (through video calls).
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Cloud Experience – working with AWS and the overall cloud ecosystem (advantage).
- Familiarity with Jira, Salesforce (advantage).
- A proven track record of goal over-achievement.
- A hands-on, independent and self-driven personality.

**Major Advantage:**

- Experience with public cloud solutions, preferably AWS.
- Experience with overall FinOps, as part of the public cloud.
- Experienced Cloud Architect in a customer-facing role.
- Experienced Linux system administrator or DevOps experience.
- Experience with tools such as Terraform and CloudFormation.
- Networking experience.
- Hands-on experience with container orchestration platforms (such as Kubernetes & Amazon ECS).

Technical Support Engineer

**Requirements:**

- 4+ years of experience as a DevOps Engineer in a production environment, preferably from a startup company
- Familiarity with CI/CD methodologies and best practices
- Strong experience with AWS / Azure including building automation around its APIs.
- Advantage – additional experience with GCP
- Experience building Infrastructure as Code using Terraform / AWS Cloud-formation
- Proven experience with Bash and/or Python scripting
- Very good knowledge and experience with Linux system administration
- Working knowledge of monitoring, logging, and metrics collection tools
- Familiarity with containerization technologies such as Docker and orchestration tools such as ECS/Kubernetes – an advantage

**It will be great if you will also have:**

- Experience deploying serverless infrastructure (AWS Lambda)
- Experience managing large scale SQL and NoSQL databases
- Background in information security, detection, and related fields

**Why is it exciting to be a Zester?**

At Zesty, we’re a team of driven, forward-thinkers passionate about pushing the boundaries of cloud optimization. Our culture encourages creativity, curiosity, and a willingness to embrace challenges.

**We care about:**

Diversity & Inclusion –  Be yourself! We welcome employees from all backgrounds and have created a workplace where everyone can feel empowered.

Transparency – We share our success stories, failures, processes, numbers, and everything in between. If you want to know something that wasn’t shared with you – just ask!

One Team- We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important.

Open Communication & Feedback – When facing challenges, we always look for fresh ideas and ways to overcome them. We embrace constructive feedback that can, and should, be given to anyone.,

Ego is left at the door – Ego obscures and disrupts everything: the planning process, the ability to

take good advice, and the ability to accept constructive feedback. We aim to operate with a high degree of humility.

DevOps Engineer

Zesty

Zesty was founded by Maxim Melamedov and Alexey Baikov in 2019 to overcome inefficiencies related to static cloud infrastructure , bringing customers the ability to automatically scale cloud resources such as storage, discount programs, CPU & RAM, to optimally match application demand. As a result, businesses dramatically reduce cloud costs and maintain perfect app performance, while also minimizing the time and effort of managing infrastructure.

Built with the vision of making the cloud more affordable and accessible, Zesty has experienced enormous success and astronomical growth. Thousands of users around the globe are thrilled to efficiently scale their cloud resources automatically, profoundly minimizing the mental load of managing cloud infrastructure.

Zesty has three offices in San Mateo, Tel Aviv, and Kiev, and an ever-growing partner network.

Zesty

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