Abel Hernández
UX Researcher
Columbus, OH, USA
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Followers0
FollowingUser experience researcher with 10+ years of experience delivering successful product launches and redesigns resulting in measurable improvements in user satisfaction. Proven ability to navigate complex research challenges using a diverse toolkit, including qualitative research, lean UX methodologies, service design, listening strategies, and quantitative methods.
Careers
Vice President, User Experience Research Lead
JPMorganChase
Full time04/2019 -
- Led multiple research studies within the Regulatory, Controls, and Operational Risk Technology space, navigating complex regulatory requirements and scrutiny. Strategized, led, and supervised qualitative research for new digital products, collaborating with business, tech, and UX partners throughout the process. Established listening strategies to measure user sentiment and UX impact across 12,000+ internal users in all lines of business and corporate functions. Facilitated strategic workshops, delivering insights to align stakeholders and define future-state solutions
User Experience Research
Nationwide Insurance
Full time contract09/2019 - 12/2019
- Assessed the relationship between the Information Risk Management team and a vendor product, conducting stakeholder and end-user interviews to identify service gaps. Findings informed the renegotiation of contractual agreement, resulting in an improved service level agreements.
Education
The Ohio State University
Design Research and Development
08/2014 - 05/2018Master's DegreeClass of 2018
Rhode Island School of Design
Industrial Design
08/2007 - 05/2011Bachelor's DegreeClass of 2011
Skills
ResearchQualitative ResearchUser research understandingResearch & StrategyProblem-solvingInterpersonal skillsCreating campaignsLean InceptionEffective communication with stakeholdersCollaborating with stakeholders
Experience8+ years
Open to
remotehybrid
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