Seller Support Associate

Amazon

1. Acted as the primary interface between Amazon and key stakeholders (Sellers), providing timely and accurate operational support through email in accordance with internal service level agreements.
2. ● Demonstrated excellent time-management skills (Focusing on SLA) and delivered the target piece metrics and maintained the database along with working independently on different analyses with while utilizing departmental resources, policies, and procedure

Consultant

Brillio

1. Proactively engage with customers using Customer Relationship Management (CRM)
2. Utilized critical thinking and analytical skills to assess the business impact of service requests using the Service Desk business impact template, raising security levels according to Service Level Agreement (SLA)

Georgian ILAC

Project Managemenet