Alejandro De Mendoza
Customer support manager
Bogotá, Colombia
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Followers0
FollowingCOVER LETTER Dear Sirs: I consider myself a quite capable person to perform the positions involved in the areas of customer service, logistics, operations, business (purchases), and everything concerning integral logistics in corporate development and supported with a master's degree and a postgraduate degree in integral logistics, and two bachelor's degrees, one in Industrial Engineer and the other in Business Administrator that allow me to focus on the behavior of supply chain management and in general of the company from the technical to the administrative areas, which I complemented with my last position. Additionally, I have more than 15 years of professional experience and 4 in the BPO industry, which shows my ability to work alone and as a team, make decisions, and accept responsibilities. I consider myself a dynamic person, hardworking, willing to learn, responsible, and focused on results in the short, medium, and long term. That is why I fit the needs of the person that you are looking for in your company. Finally, I have to say that I am a quick learner, and proficient with software tools. I have the facility for interpersonal relationships. I am willing to apply everything learned in my experience and in my career in the workplace, with an excellent service attitude and a high degree of tolerance towards other people and their opinions. An excellent day. Alejandro De Mendoza T. Cell phone: +57 3112687118
Careers
Help Desk Customer Service Supervisor
Blackboard
Full time contract10/2022 - 10/2023
- Responsible for managing the stages of all the involvement with the students in the US.
- Australia and Chile. Managing chats, tickets, and phone calls.
- Solve any issues with maintenance for browsers, IP, platforms, and passwords.
- Solving any issue with dropdown pages.
Phone Rack Agent and Supervisor
Contact Point 360
Full time contract10/2021 - 10/2022
- Responsible for managing the stages of all the involvement with the customers in Canada, making sales, and solving any issue with maintenance for Electrical, Plumbing, Heating, Water Heaters among others for the organization Enercare.
- Coordinate the shift schedule of the agents on the dayshift, KPI´s of the team (NDS or service level – NDA or attention levels – TMO or middle occupation time - OCCUPANCY - SATISFACTION – ADHERENCE), trainings, among others for the organization Enercare.
Logistics Coordinator
Lean Staffing
Full time contract06/2021 - 10/2021
- Responsible for managing the stages of the logistics process of the organization, from the conception or materialization of the product to be distributed for the FedEx account, delivery and distribution at the different points of reception, brokering, window and transit time, customer service, warehouse and field. Define and implement the action plans for the logistics area, which includes the establishment of partial and long-term goals. Supervise daily activities of work teams. Follow, guide, supervise and monitor all the actions of the logistics chain processes. Address the requirements of the Project managers and manage the logistics launch of new types of business and deliveries.
Master Teacher in International Business Management-Global Supply Chain
Grancolombiano Polytechnic
Full time contract05/2021 - 09/2021
- Professor of the Business Administration and international Business Administration program. Chairs in charge at the postgraduate level: The following classroom were taught: Global Supply Chain Management.
Game Analyst
Synergy Sports
Freelancer10/2020 - 05/2021
- Analyzing different sports game such as Baseball, Hockey, Softball; according with each sport season and their league. You start just with one league in my case Hockey now I am in three ((hockey, Baseball and Softball). I take the game make analysis of the plays, the speed, the player, the type of ball, among others., for each league. It is important to say that this job is a hobby that I have, the time that I use to make an analysis of a game is on my free time. I don´t need to accomplish a schedule or something like that.
Project Manager Freelance
Startupshub
Full time contract09/2020 - 12/2020
- Analysis and development of the project in Innsbruck Austria, development of flowcharts in the supply chain, document translation, analysis and development of critical project path and flexibility paths, development of publishing agencies, photo and editing guides, cost analysis in travel and per diem, project risk analysis, time measurement, activity scheduling in Project and on the Startupshub platform, project time and movement analysis, recruitment of project personnel.
Teacher, Academic Coordinator and Director Faculty Administrative Sciences and Economics
Universidad Manuela Beltrán
Full time contract01/2019 - 09/2020
- Administration and proper functioning of the curricular programs taught at the Faculty of Economic and Administrative Sciences, coordinate the 19 programs of the faculty (Business Administration, Logistics Administration, Gastronomy, Hotel Administration, Marketing, Occupational Health, Psychology among others that involve all graduates, specializations and masters of the faculty). Develop research advances in the faculty with teachers and coordinators. Develop administrative, academic and research indicators. To guide the actions of the faculty promoting the integration of teaching, research, extension, interdisciplinarity and high levels of quality in the missionary activities of the University. Submit weekly management reports to the vice-rectory. Periodically evaluate the compliance and quality of the curricular programs of the faculty, as well as the performance of the students.
Education
Autonomous University of Barcelona
Master in Supply Chain Management
10/2013 - 10/2015Master's DegreeClass of 2015
Polytechnic Grancolombiano
Diploma in integral logistics
05/2013 - 07/2013OtherClass of 2013
Polytechnic Grancolombiano
Industrial engineer
01/2010 - 06/2013Bachelor's DegreeClass of 2013
La Sabana University
Business administrator
01/2002 - 12/2007Bachelor's DegreeClass of 2007
Valparaíso University
Commercial engineering
01/2006 - 08/2006Bachelor's DegreeClass of 2006
My projects
Entrepreneurship Transport Company
In charge of the entire process of conducting and developing business in Colombia, in charge of the entire process of development and creation of the organization, obtaining its own fleet to provide the special transport service in the Colombian territory
Role: Manager
Completed: 6/2016
Live project: linkedin.com/in/🌐alejandro-de-mendoza-tovar🌐-9ba49172/details/experience/
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Skills
Problem-solvingOptimizationWeb designSupervised LearningTrouble shootingProblem solverStatistical AnalysisHTMLGeneral reliabilityAnalytical mind
ExperienceDirector-level8+ years
Hourly rate$7/hr
Open to
remotehybridonsite
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