PROJECT & PRESALE MANAGER

SAI DIGITAL, HO CHI MINH CITY, VIETNAM

1. • Spearheaded digital transformation and E-commerce integration for clients in the US, Japan, and Australia, boosting customer experiences and revenue growth
2. • Crafted proposals and led steering committee meetings, ensuring transparent project updates and effective communication with stakeholders and vendors
3. • Worked closely with client stakeholders to outline product roadmaps, successfully implementing current & future business processes via customer journey mapping
4. • Oversaw SAAS project delivery, achieving 100% customer satisfaction and driving an additional revenue stream of $200,000
5. • Offered strategic direction and go-to-market strategies, empowering clients to achieve successful digital transformations and maximize business results
6. • Served as the external product liaison, shaping partner strategies for key networks like SAP, Shopify, and Salesforce

GLOBAL SALES & SUCCESS MANAGER

DATAHOUSE ASIA CONSULTING, DA NANG, VIETNAM

1. Global Sales and Customer Success Manager
2. • Led worldwide sales & client stakeholder engagement at DataHouse Asia Consulting, directing sales strategy, business growth, and customer relationships for impactful digital transformation solutions
3. • Achieved over $1 million in total sales revenue by implementing successful sales and client management approaches
4. • Played a key role in doubling the delivery team size from 60 to 120 individuals within a year
5. • Collaborated with EMEA, US, and Australian client executives, forging effective offshore partnerships that aligned with their business transformation goals
7. Offshore Delivery & Account Manager
8. • Created a scalable offshore development framework and procedures as Offshore Delivery Services Manager at DataHouse Asia Consulting, enhancing the efficiency of offshoring practices
9. • Directed the entire offshoring lifecycle, covering scoping, portfolio analysis, program management, vendor selection, & relationship management, leading to streamlined operations and heightened client contentment
10. • Supervised shared services teams to implement alterations in project delivery processes, methodologies, and offshore practices, enhancing project results and client satisfaction for US and Europe-based clients
11. • Generated substantial growth in contract value and pinpointed new client prospects for 2 partner clients in Hawaii, resulting in increased revenue and business expansion
12. • Devised & executed a robust client management strategy in collaboration with internal stakeholders, leading to improved client satisfaction and enhanced project outcomes

PROJECT MANAGER

DATAHOUSE CONSULTING, HAWAII, US

1. • Managed the implementation of a Liquor Commission Information licensing system for Honolulu city and county as a Product Manager
2. • Pioneered the inaugural Offshore Development Services (ODS) delivery team, crafting an adaptable, agile development environment
3. • Directed weekly project status updates and executive reporting meetings involving technical & functional teams, coordinating activities across diverse servers and environments
4. • Conducted requirement collection sessions with client executives and stakeholders, adeptly documenting solutions, features, technical needs, and key performance indicators (KPIs) for a robust SAAS solution
5. • Cultivated forward-moving partnerships with clients, devising and reviewing existing and target business processes (Functional & Technical) and security controls, identifying pain points, and constructing proposed solutions

ADVISORY MANAGER

KPMG LLP, HAWAII, US

1. • Implemented the multi-million-dollar Case Management System for the Department of Human Services, improving client eligibility services
2. • Managed the Kauhale Online Eligibility Assistance project, resulting in streamlined processes and improved data utilization
3. • Oversaw all testing activities for the Hawaii Federally Facilitated Marketplaceplementation, ensuring a smooth rollout
4. • Designed and built the Kauhale Online Eligibility Assistance Notification Framework, benefiting over 300,000 clients
5. • Led the Health Insurance Exchange – Nevada Requirement Traceability project, ensuring compliance and adherence to standards

SENIOR CONSULTANT

ACCENTURE SERVICES PVT LTD, BANGALORE, INDIA

1. • Led client delivery in EMEA, offering expert support as a PeopleSoft HCM Consultant to top Consumer Good Services clients like Sandvik, Diageo, and Corning Glass Ware
2. • Teamed up with cross-functional groups to pinpoint and tackle client needs, leading to enhanced efficiency and smoother processes for the organizations assisted

HULT INTERNATIONAL BUSINESS SCHOOL, SAN FRANCISCO

INTERNATIONAL BUSINESS

BIRLA INSTITUTE OF TECHNOLOGY, RANCHI, INDIA

ELECTRONICS & COMMUNICATION ENGINEERING