Support Engineer

Mavenir

1. 1. Troubleshooted and fixed customer concerns using Jira ticketing systems within SLA, improving
2. customer operations satisfaction rating by 12%.
3. 2. Managed team of 4-6 people to operate, and support issues in cloud-native applications.
4. 3. Deployed, configured, Integrated, and tested applications for customers : 1&1(Germany), Private
5. Tech (US), and E-networks (Guyana) in sandbox/staging and production environments.
6. 4. Handled latency and connectivity-related networking issues.
7. 5. Built and maintained suitable tracking dashboards and metrics using Prometheus and Grafana.
8. 6. Create and improve operations processes by maintaining documentation such as MOPs,
9. troubleshooting procedures, Root cause analysis, etc.
10. 7. Supported 1&

VIT University

Mechatronics