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Chuks Ejechi

Product Manager

Lagos, Nigeria
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Head of Product

Tangerine Africa

Full time12/2021 - 10/2022
  1. • Tangerine is a B2C and B2B Insurtech, Healthtech, Pentech, and Neobank with products on mobile, web and Agent app • Led a team of PMs, designers and engineers to modify the firm's product suite involving dashboard redesign, KYC, UX improvement and increasing available payment options • Built a referral program which involved activities such as user stories creation, review of prototypes with design, testing and facilitation of demo sessions to Management in line with company's goal to increase brand awareness and revenue • Facilitated data-driven product prioritisation sessions and authored the 2022 product roadmap • Shipped policy cancellation feature on web and mobile • Delivered PRDs for 3 new products on the mobile and web apps • Reduced a service provider's API call cost for two services by 35% and 60% by conducting benchmarking analysis which was leveraged to re-negotiate • Led the product team in collaboration with internal SMEs to deliver PRD/user stories to build a new Agent app to have a suite of 13 products • Improved team's Sprint velocity and productivity by conducting a development issues root cause analysis, implementing a new product development process and regularly motivating team • Contributed towards improving productivity, revenue growth and culture enforcement by designing and recommending a metric-based performance appraisal framework which has been adopted org-wide • Defined and analysed product performance metrics and set KPIs for PMs and Product Designers • Improved stakeholders carry along by creating a channel where reports on ongoing, deployed and backlog items can be easily accessed by Management and other members of staff • Documented the release and deployment policy and its management process in line with the organisation's ISO/IEC 27001 certification goal • Conducted business impact analysis and set targets for MTPD, BCO and RPO to ensure business continuity
Product Manager & Head, PMO

SystemSpecs Group

Full time06/2021 - 11/2021
  1. • SystemSpecs (Remita) is B2C/B2B Fintech and a SaaS HRtech with products such as checkout, direct debit, bills payment and HumanManager. It is also the payment gateway provider for the Treasury Single Account (TSA) of the federal government of Nigeria • Managed two commercial products and enterprise internal support products/tools • Built a Cashout payment product which involved requirements gathering, facilitation of brainstorming sessions, user stories creation, management of development and collaboration with QA to test build • Created user flow diagrams to guide design and development efforts • Managed API integration projects for banks, merchants and government entities • Carried out sales enablement through documentation of product papers, educating sales and marketing team and joining sales calls • Coordinated daily Standup meetings, sprint reviews and retrospectives and shared reports of sprint retrospectives • Functioned as Scrum Master and ensured that the Scrum framework and internal processes were adhered to • Authored the product management division's strategy working with the Director of Product Management • Gathered input from divisional leads and documented the division's performance for monthly performance review (MPR) presentations • Conducted market research and competition analysis and shared findings with recommendations for improvement with Management • Presented business case for an automated request management system and managed its development and pilot run • Cleared impediments and blockers hindering progress of Sprint and continuous workstream items • Oversaw multiple projects managed by technical project managers working on different 3rd-party integration projects and reported consolidated project status weekly • Effectively collaborated with engineering, design, marketing, business, operations, customer success, operations, technical support and business teams to achieve corporate goals
Head, Project Management - Infrastructure & Payment Gateway

SystemSpecs Group

Full time10/2020 - 06/2021
  1. • SystemSpecs (Remita) is B2C/B2B Fintech and a SaaS HRtech with products such as checkout, direct debit, bills payment and HumanManager. It is also the payment gateway provider for the Treasury Single Account (TSA) of the federal government of Nigeria • Managed two commercial products and enterprise internal support products/tools • Built a Cashout payment product which involved requirements gathering, facilitation of brainstorming sessions, user stories creation, management of development and collaboration with QA to test build • Created user flow diagrams to guide design and development efforts • Managed API integration projects for banks, merchants and government entities • Carried out sales enablement through documentation of product papers, educating sales and marketing team and joining sales calls • Coordinated daily Standup meetings, sprint reviews and retrospectives and shared reports of sprint retrospectives • Functioned as Scrum Master and ensured that the Scrum framework and internal processes were adhered to • Authored the product management division's strategy working with the Director of Product Management • Gathered input from divisional leads and documented the division's performance for monthly performance review (MPR) presentations • Conducted market research and competition analysis and shared findings with recommendations for improvement with Management • Presented business case for an automated request management system and managed its development and pilot run • Cleared impediments and blockers hindering progress of Sprint and continuous workstream items • Oversaw multiple projects managed by technical project managers working on different 3rd-party integration projects and reported consolidated project status weekly • Effectively collaborated with engineering, design, marketing, business, operations, customer success, operations, technical support and business teams to achieve corporate goals
Project Manager

SystemSpecs Group

Full time03/2019 - 10/2020
  1. • Promoted and transferred to the Infrastructure & Payment Gateway business unit with a mandate to transform the project management practice and provide business strategy support for the SBU • Coordinated the efforts of the Product Design, Product Development, Marketing and the Enterprise Risk Management team in the development of the project management plan for the development for the launch of a utilities payment App • Led the development of the project management plan for the launch of the new version of an HR management application, HumanManager • Worked the project and product managers of different business units and provided all necessary support to ensure that projects are delivered in line with agreed timelines and requirements • Carried out earned value analysis and expected end date forecasts and presented report to project stakeholders • Interfaced the four strategic business units to get weekly projects progress reports, collated and shared reports with senior management team • Strategy Partner to two of the four strategic business units (Infrastructure & Payment Gateway and Applications & Vertical Markets) • Developed a strategy formulation framework that guided the drafting of a 3-year corporate strategic plan formulated by a team of four • Carried out competitor analysis, SWOT analysis, environmental scan for opportunities and threats identification and built a financial model that analyses firm's historical performance and can be used for forecasting future financial performance • Worked the Executive Director and Team Leads of the Infrastructure and Payment Gateway SBU to draft a strategy document that formed an input to the SBU’s 2020 strategic plan • Worked with the Executive Director of the Public Sector and Special Projects SBU to draft the SBU’s strategy for entry into three international markets
Engagement Manager

IndexConsulting

Full time03/2018 - 03/2019
  1. • Designed a strategy implementation framework and project plan for a multi-billion naira investment bank and assigned responsibilities to key project stakeholders which resulted in project success • Designed a balanced scorecard-based performance management system that is supporting the delivery of transformative results for a strategy implementation project executed for a client • Positioned client as a high-performance business with improved culture having worked with team and client’s representatives to redesign client’s organisational structure, job descriptions and KPIs • Carried out micro and macroeconomic analysis for clients across industries, guided them to new opportunities and mapped out growth trajectories for them which has resulted in quick wins • Documented the impact analysis for a transformation project for presentation to a client by the Managing Partner • Wrote a Nigeria electric power industry report to guide investment decisions for prospective clients and position firm to attract advisory projects in the power industry • Developed project plans for successful project executions and carried out project monitoring and performance reviews
Senior Associate Consultant

IndexConsulting

Full time05/2017 - 03/2018
  1. • Established the current position of a client by utilising various consulting frameworks to analyse their different business units, conducted industry research and benchmarked them against their peers • Participated in strategy workshops, management retreats, built financial models that formed the basis of setting a three-year growth plan for a client • Designed tools such as product pricing tool and product/service line profitability analysis tools for clients • Interfaced all SBUs of a client and documented their existing individual units’ structures, collated all the structures, documented a global “As Is” organisational structure and developed a “To Be” structure for management’s review/adoption • Improved revenues and profits of SMEs in different industries listed in the 2017/2018 World Bank’s Growth and Employment (GEM) Project by analysing their current positions, recommending growth strategies and alternative business models • Developed business development plan and budget for industries under portfolio

Education

The University of Manchester

Engineering

08/2011 - 08/2012Master's DegreeClass of 2012
University of Benin

Engineering

03/2004 - 09/2009Bachelor's DegreeClass of 2009
Skills
Documentation preparationProduct development lifecycleAppraise productsProject managementResearch & StrategyTestingPerformanceShip featuresData analysis and explorationCollaborating with stakeholders
ExperienceSenior-level8+ years
Hourly rate$70/hr

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