Dayna Nickerson
Product owner
Experienced Product Owner with 8 years in global eCommerce, adept at elevating customer experiences and driving substantial business value. Proven in stakeholder alignment, Agile methodologies, and achieving impactful results, including an 80% and 24% increase in conversion rates through leading major eCommerce redesigns. Ready to leverage seasoned expertise and visionary leadership for aligned customer-centric initiatives that drive sustained business success. Currently, I'm seeking my next great challenge as a Product Owner or Product Manager.
Careers
Product Manager/ ProductOwner
Ingram Micro
- Steered two Scrum teams to launch a major platform redesign in two countries over six months, improving conversion by 80% and 24%, demonstrating effective sprint and product backlog management.
- Increased speed of delivery 70% with a microservices architecture including micro frontends built in React.
- Used data-driven insights to enable targeted product discounts for abandoned carts, resulting in a 15% increase in conversion rates.
- Wrote user stories and collaborated with a UX team to highlight discount offers in 15 countries that grew revenue 5%.
- Removed order friction, enabling 10% faster shipments on 4 million products.
Senior Business Analyst - North America IT Partner Integration Lead
Ingram Micro
- Led Ingram’s largest B2B eCommerce customer API integration projects. Guided hundreds of customers through successful API integrations, significant increasing customer lifetime value. Supported a major retail partner integration enabling 50,000 orders in a day. Transitioned 1000 existing API partners to a new platform.
- Gathered and documented Business requirements, developed test plans and managed two contractors
Education
Pendo
AI for Product Mangers
Scrum Alliance
Certified Scrum Product Owner (CSPO)
Information Technology Institute (ITI)
Applied Information Technology (Application Development, Database Admin)
Saint Mary's University
Commerce (Marketing)
My projects
Replace Monolith with Microservices Architecture/ SPA
Replaced our monolith code base with global microservices and micro front ends increasing speed of delivery 70%. Micro frontends were built in React that consumed the new microservices' APIs. Introduced Docker, Kubernetes, Apigee API gateway
Role: Product Manager
Completed: 10/2022
Live project:
- 1
- 2
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- 4
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