Emeli Martinez Tellez
Virtual Assistant
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Followers0
FollowingDriven Analyst professional with strong background in providing conflict resolution. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Careers
Technical support
IBM
Full time03/2020 - 05/2021
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Jesus Ocaña Rojas
Technical Degree in Accounting And Finance
02/2016 - 12/2018High School / GEDClass of 2018
Skills
manual testingCustomer ServiceCritical ThinkingTechnical supportConflict Management SkillsMicrosoft ExcelProblem-solvingIdentify deficienciesCommunicationCollaboration
ExperienceMid-level1-3 years
Hourly rate$18/hr
Open to
remote
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