Emmanuel Ibeneme
Technical Support Engineer
Lagos, Nigeria
0
Followers0
FollowingA high-level, result-driven IT Support with years of experience working in both small and large scale industry with exceptional operation experience and management, provision of technical and strategic support. My experience in user support and help desk roles has given me the knowledge and skills necessary to take on new challenges which I achieve through fostering of ideas, teamwork and cooperation; I am passionate utilizing technical experience, business knowledge and effective communication skills for business solution and to boost productivity with a high sense of professionalism and responsibility. Core competencies - IT Technical Support - IT Service Management and Operation - Team management and Project delivery - Hardware and software support and troubleshooting - Network Configuration and troubleshooting - Critical thinking and effective communication
Careers
Technical Support Engineer (Level 2)
Tek Experts Nigeria (Microsoft Partner)
Full time contract08/2022 - 09/2023
- The individual fulfilled customer requests and explained technology-related details using Office 365, Active Directory, PowerShell, and tools like Fiddler, SaRA, and MXToolbox
- They analyzed issues, suggested solutions, and collaborated with SMEs for additional support. They also provided secondary advice on Exchange Online Protection, ATP, DLP, and OME.They provided technical support for Small Business customers, customized their Microsoft 365 portals, and worked closely with Subject Matter Experts and escalation engineers see
Education
Nnamdi Azikiwe University, Awka
Computer Science
09/2010 - 01/2016Bachelor's DegreeClass of 2016
Skills
CommunicationProject managementHigh EmpathyProblem-solvingAttention to detailWindows AzureOffice 365 SecurityNetwork managementInformation technologyTechnical support
ExperienceMid-level3-5 years
Hourly rate$30/hr
Open to
hybridremote
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