IT Help Desk Support

Stanbic Bank Kenya

1. Provide first point of contact support to end users with professionalism, timeliness,
2. accuracy by quicklyresolving issues and offering expert assistance.
3. Contact vendors as appropriate for maintenance of all hardware in accordance with
4. company contracts.
5. Primary point of contact for equipping all staff with appropriate system credentials e.g
6. setting up useraccounts, password resets, location transfers and profile change requests.
7. Troubleshoot IT related issues (hardware, software, network, peripherals, VPN) for
8. branches nationwidethrough diagnostic techniques.
9. Track daily, monthly and yearly activities in BMC Remedy system for consistent reporting.
10. Use Active Directory to manager user accounts, such as permissions, passwords and
11. account lockouts.
12. Resolve defined production problems smoothly by working with supervisors to
13. identify, evaluate and correct client related problems.
14. Effective communication, ability to incorporate appropriate phone, teams and email
15. etiquette fortechnical assistance.
16. Successfully trained new Service Desk Technicians.

IT Support Technician

Stanbic Bank Kenya

1. Correct hardware, software and network connectivity issues by diagnosing faults and completing
2. skilled repairs.
3. Determine future maintenance and repair needs by analyzing equipment performance records.
4. Education
5. Determine future maintenance and repair needs by analyzing equipment performance records.
6. Fix Lenovo under warranty type machines with effective troubleshooting and repair abilities.
7. Approach and solve work problems with initiative and knowledge of operations.
8. Protect company and customer data by consistently following banking policies.
9. Develop successful solutions through continuous test of user software.
10. Resolve production problems smoothly, working with supervisors to identify, evaluate, and correct
11. design problems.
12. Performed data transfers and migration through network and cloud.

IT Intern

Trans Business Machines

1. Correct hardware, software and network connectivity issues by
2. diagnosing faults and completing skilled repairs.
3. Determine future maintenance and repair needs by analyzing equipment performance
4. records.
5. Troubleshoot problems and developed successful solutions.
6. Help team handle high-volume work by prioritizing tasks and organizing supplies.
7. Collaborate with team members to meet daily demands and handle challenging
8. projects.
9. Fix equipment problems with effective troubleshooting and repair abilities.
10. Perform laptops and desktops repair, installation of new parts and maintenance
11. Preventive maintenance and configuration for warranty machines
12. Successfully seconded and provided the above to large clients such as Stanbic Bank
13. Mlolongo, KCB bank Nairobi, KTDA Nairobi, PWC Westlands, Dubai Bank Upper Hill, Gulf
14. Bank Upper Hill and Central Bank of Kenya.

IT Apprenticeship

Kenya Revenue Authority

1. Hardware and software configuration, installation and maintenance
2. Network installation, configuration, monitoring and diagnosis
3. Asset and service management
4. Lotus cc: mail management
5. Customer service
6. Excel Data management
7. Apple tablets and apple ID configuration
8. Ms office documentation
9. VDI Hardware support

Mount Kenya University

Information Technology

State House Girls High School

High School