Technical Support / Customer Success

NOVA TRACK LIMITED

1. • Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers
2. including issues escalated to the highest level of management.
3. • Collaborate with team members when additional support is needed
4. • Address customer’s concerns and issues through series of phone calls, emails, and remote (WebEx, MS Teams,
5. AnyDesk, Zoom) sessions
6. • Novatrack Application support and testing
7. • Aid in maintaining that all servers/computers/peripherals are in good working condition.
8. • Perform root cause analysis, general troubleshooting, and software(s) installation.
9. • Configure hardware devices and software to set up workstations for employees.
10. • Maintain, troubleshoot, and administer the use of Local Area Networks (LANs) and Wireless Local Area
11. Networks (WLANs).
12. • Provide day to day technical support and administration to meet the company’s overall ICT requirements.
13. • Implement new software applications, upgrades, and integration, and observe their development, review
14. error logs, and oversee software configurations.
15. • Assess system hardware and software and suggested modifications to reduce lag time and improve overall
16. speed.
17. • Daily maintenance and problem resolution providing support for users at remote locations.
18. • Properly escalate unresolved issues to appropriate internal teams.

WOLEX POLYTECHNIC

Major in Computer Science