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Juan Parra

Sales Representative

Bogotá, Bogota, Colombia
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Bilingual Customer Service Representative
TELEPERFORMANCE - VIVINT
Full time contract07/2019 - 12/2019
  1. Assist with basic troubleshooting for the solar panel system
  3. - Answer questions and inquiries regarding the solar system and how the company works
  5. - Process payments
  9. Achievements:
  11. Identified and reported phone software issues that were causing call dropping affecting the operation performance
Customer service banker
Scotiabank
Full time contract02/2018 - 01/2019
  1. Day to Day banking
  3. - Credit card management
  5. - Payments questions and inquiries
  7. - Process payments
  11. Achievements:
  13. Team Top performer of the month, July & Aug 2018
  14. Nominated to the ¨Best of the best¨ Scotiabank award to the best employees of the year
  15. Customer satisfaction over 93% NPS
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Completed assessment
09/05/2023
Skill Verification
Skills
CommunicationUnsupervised LearningProblem solverSalesforcePerformancequality assuranceMicrosoft Excel
ExperienceMid-level3-5 years
Hourly rate$10/hr
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