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Justin Ukachukwu

Customer service representative

Lagos, Nigeria
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An enthusiastic, self-motivated, reliable, and resourceful individual with excellent communication and interpersonal skills; with over five years in marketing and customer experience, building and cultivating good customer relationships. A fast learner and dedicated team player with a consciousness to contribute positively while growing my professional career.

Careers

Customer Service Representative

Jumia Nigeria

Full time contract12/2018 - 12/2020
  1. Processed tickets and assisted customers with orders and inquiries
  2. Managed inbound and outbound calls, customers' mail, and support
  3. Accurately inputted customers’ information into the database
  4. Addressed product-related questions and resolved queries promptly
  5. Directed customer's complaint to the appropriate unit
  6. Provided live chat support
  7. Utilize Salesforce effectively

Education

Lagos State University

Insurance

07/2015 - 01/2020Bachelor's DegreeClass of 2020
Skills
Problem-solvingMicrosoft ExcelGoogleCommunication skillsSalesforceTeamworkTime managementMarketingAdaptabilityDigital engagement
Experience1-3 years
Hourly rate$15/hr
Open to
remote

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