Justin Ukachukwu
Customer service representative
Lagos, Nigeria
0
Followers0
FollowingAn enthusiastic, self-motivated, reliable, and resourceful individual with excellent communication and interpersonal skills; with over five years in marketing and customer experience, building and cultivating good customer relationships. A fast learner and dedicated team player with a consciousness to contribute positively while growing my professional career.
Careers
Customer Service Representative
Jumia Nigeria
Full time contract12/2018 - 12/2020
- Processed tickets and assisted customers with orders and inquiries
- Managed inbound and outbound calls, customers' mail, and support
- Accurately inputted customers’ information into the database
- Addressed product-related questions and resolved queries promptly
- Directed customer's complaint to the appropriate unit
- Provided live chat support
- Utilize Salesforce effectively
Education
Lagos State University
Insurance
07/2015 - 01/2020Bachelor's DegreeClass of 2020
Skills
Problem-solvingMicrosoft ExcelGoogleCommunication skillsSalesforceTeamworkTime managementMarketingAdaptabilityDigital engagement
Experience1-3 years
Hourly rate$15/hr
Open to
remote
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