Community Manager

Secretaria del Bienestar

1. Content creation (informative videos) for Facebook, Instagram and TikTok.
2. Creation of graphics, banners, infographics and posters in Adobe Illustrator and Canva.
3. Content scheduling and planning in different social media.
4. Customer Support to beneficiaries through Chat on the Facebook platform.

Technical Support Representative

Intugo

1. Carefully collect sensitive information such as name, address, credit card information, phone number, and the nature of the request for over 1000 customers per week. Processed high demand back to back calls daily resolving complaints, doing technical support in a friendly and efficient manner.
2. • Logging information about the correspondence into the company’s system to keep a record of actions.
3. • Diagnosing and providing clear advice on what the user can do to solve their problem.
4. • Ensured timely and accurate information was provided to customers in a professional manner.
5. • Maintaining composure and a positive attitude during difficult situations.
6. • Customer service.

Community Manager

Telemax (Televisora de Hermosillo S.A de C.V.)

1. •Scheduled news content on social media such as Facebook, Instagram, TikTok, YouTube and Twitter, using Creator Studio, Meta Business Suite, Media Studio on Twitter (now Twitter Create) and YouTube Creator Studio.
2. •Simple video editing in Adobe Premiere
3. •Writing scripts for short videos on different platforms.
4. •Creating simple designs in Adobe Illustrator
5. • Production assistant for the "Punto de Encuentro" T.V. Show.
6. • Selection of relevant content that adds value to the community.
7. • Attendance to media events. launches, social events, forums etc.

Customer Support Representative

Teleperformance

1. Well versed in high pressure and high demand calls. Handled various tasks and resolved client issues efficiently, effectively and in a rapid manner.
2. • Customer service.
3. • Problem resolution.
4. • Standards and policies follow-up for problem solving and customer satisfaction.
5. • Multitasking.
6. • Formulate and process tickets to follow up on customer services or questions.
7. • Take notes and collect requested information to keep track of calls and tickets already processed.

Universidad de Sonora

Communications

Arizona State University

Communications