Software Development Engineer

Amazon.com, Inc.

1. • Enhanced Amazon sales by developing code using Java to recommend substitute products for out-of-stock items, benefiting a network of two million creators
2. • Resolved customer-facing and internal issue tickets by conducting root cause analysis and delivering long-term solutions within SLA, resulting in an 85% reduction in recurring tickets
3. • Efficiently served as Scrum Master for Creator Coach team, leading daily standup, sprint retrospective, and planning meetings to drive project success while collaborating seamlessly with product, management, and engineering stakeholders
4. • Implemented comprehensive unit tests and integration tests using Mockito and JUnit, achieving 93% code coverage
5. • Designed and created informative dashboards using Amazon QuickSight, displaying al-e business metrics and out-of-stock data to aid partner teams and creators in making data-driven decisions
6. • Achieved zero customer-impacting issues by pre-planning holiday peak load for Amazon Seller Central portal and executing plan to scale and monitor AWS instances in real-time
7. • Received an accolade for exemplary leadership in managing team of 5 software engineers and efficiently fulfilling responsibilities of primary point of contact for Amazon executives during high-traffic holiday sale, resulting in seamless operations

Stevens Institute of Technology

Software Engineering