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Luis Morelo

Customer service representative

Barranquilla, Atlántico, Colombia
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Sales Associate with 6+ years of experience in Customer service and business development. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. I am passionate about learning new skills and I have completed several training courses which have led me to be a Tech support agent, Sales Agent as well as Back Office Agent and Coach to lead others. I have developed multitasking and Communication skills and I have well-founded moral values.

Careers

Customer service representative

Foundever

Full time contract01/2017 - 01/2021
  1. Listen to customers’ concerns, issues and questions.
  2. ▪ Resolve customers’ concerns and answer customers’ questions to your
  3. best ability.
  4. ▪ Maintain a positive attitude and calmly respond to customers’
  5. complaints.
  6. ▪ Open new customer accounts
  7. ▪ Attract customers by promoting the product and company positively,
  8. answering questions and addressing concerns as they arise.
  9. ▪ Recommend possible products to meet the customers’ needs.
  10. ▪ Refer issues and questions to managers if necessary.
  11. ▪ Prepare product and customer reports by gathering data collected
  12. during customer interactions.

Education

San Carlos Borromeo

Electricity Technician

01/2008 - 12/2023High School / GEDClass of 2023
Skills
BitcoinEthereumCustomer ServiceSales Experiencequality assurance
Experience8+ years
Hourly rate$20/hr
Open to
remote

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