Mamdouh Elsheikh

Customer service representative

Dubai - United Arab Emirates

Followers

Following

Dear sir /Madam 
Greetings from Mamdouh el shaike
Being given to understand there is an opportunity I would like to brief my self which you highlight, I am native Arabic speaker with fluent English language. And having UAE DRIVING LICENSES 

I glad to confirm that I have successfully completed  over 10 years of  Experience including 6 years  IN ORANGE COOPERATION & SUN IMPORT & EXPORT , in the field of sales,(consumer product) Remain 4 Years I was engaged with as hospitality industry as  F&B supervising ,customers care and sales and almost 2year engaged with stock / forex and crypto market as sales and customer care field and 20 month EXPO 2020 dubai ,work as a customer care and administration executive .I am multi talented very creative mind person and ready to take any challenge , 

please find the attached here with my most updated resume for your kind perusal,

I look forward to a favorable response and would welcome an opportunity to schedule a personal meeting in order to discuss my candidature in greater detail.

Thanks & Regards
Mamdouh El Sheikh
055-3385165

Careers

CUSTOMER SERVICE EXECUTIVE

Dubai World Trade Center (DEC)

Full time09/2021 - 10/2023

➢ Checking and answer all Email (all expo sites)
➢ Checking pre-Booking vehicle pass
➢ Coordinating expo event (via world trade center event and exacerbation
management)
➢ Preparing duty ROTAShift
➢ Coordinate with trade canter management via e mails and phone.
➢ Answered questions from customers by phone and email, offering company details and policy
information as requested.
➢ Consulted with customers regarding needs and addressed concerns.
➢ Warmly greeted customers by employing positive telephoquestions to identify issues.
➢ Contacted supervisor immediately when issuesrequired escalation to avoid lost revenue.
➢ Delivered continuoustraining to associates to maximize performance and customer relations
skills.
➢ Avoided payment errors by carefully implementing all credit and debit card data into system

Education

ALI ABDUL RAZIK BOYS SCHOOL

Completed coursework in Designing and Advertising

12/1999 - 12/2003High School / GEDClass of 2003

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Skills

Supervised LearningTrainingFeature implementationProblem solverDocumentation preparationTransforming dataDebt Collection

Experience8+ years

Hourly rate$15/hr

Open to

remotehybridonsite