Customer Support Specialist

Deliveroo

1. ● Handle escalated customer inquiries and issues with professionalism and efficiency.
2. ● Answering inbound calls and chats from customers, riders, and restaurants
3. ● Proactively liaising with riders and restaurants to ensure orders run smoothly

Telephone Operator / Front Office Agent

Marriott International

1. ● Receiving a large number of calls on a daily basis, emails, Chats, and handling guest complaints.
2. ● Forwarding calls to the respective departments as required.
3. ● Experienced in security measures and knowledge about Bomb threats and pro● Making online bookings and reservations of rooms for available guests.
4. ● Performing checkouts and check-ins.
5. ● Communicate with Guests to develop business relationships and upsell rooms.
6. cedures.
7. ● Communicate with Guests to develop business relationships and advise which department to contact.

Cashier/Customer Service,

Shakespeare and Company Café and Restaurants

1. ● Giving great customer care to the guest by proving their needs and satisfaction.
2. ● Making a daily sale the s report to the line manager.
3. ● Entering Orders in the POS system, making transactions with either cash or card Machine.
4. ● Make sure all guest complaints are fully settled with the use of high customer care skills.

Makerere University Business School

Business Administration