UX Designer/ Conversation Design

Oregon Coast Bank, Newport, OR

1. Worked closely with SMEs, developers and other IT teams to understand the scope of the project and accordingly
2. gather functional requirements of the project in order to design and implement the application
3. • Established a conversation design practice for chat & IVR; created guidelines, education, & training for cross-
4. functional teams. Tested, prototyped, & demoed gen AI conversational experiences.
5. • User-Centered Design: Start with understanding user needs, preferences, and behaviors in the context of voice or
6. chat interactions.
7. • Flow Design: Map out linear conversational flows for intuitive user navigation.
8. • Utilized Natural Language Processing NLP to accurately interpret user inputs.
9. • Developed UI sketches, wireframes, and prototypes for desktop, tablet, and mobile phone sizes to show user screen
10. flow, navigation, and interaction.
11. • Created wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and
12. design ideas
13. • Conversation design, Gen AI design, AI prompt engineering, Bot performance assessment & refinement, Data
14. analysis, Intent classification, Cross-functional collaboration, Natural dialog flows, Content creation, Strategic decision making, Executively communicating design ideas, Documentation & methodology, Wireframes & templates, NLU & NLG | CSAT enhancement, User-centered design.
15. • Adept at leveraging leading AI technologies like ChatGPT, Gemini, and Pi to create engaging experiences and multimodal content.
16. • Gave and solicited feedback from other designers and UX engineers to improve upon products delivered.
17. • Persona and Tone: Define a persona and appropriate tone of voice that aligns with the brand and creates a consistent
18. user experience.
19. • Conversational UIs often have a persona and tone of voice that should align with the brand and resonate with users.
20. Designers define these attributes to create a consistent and engaging experience.
21. • Involved in planning and presenting User Interaction Models, Workflows, Wireframes, Screen Flows and Prototypes.
22. • Craft graphic elements, assets, and visual treatments that adapt and flow with responsive design systems.
23. • Creating and modify existing responsive design for all Screens.
24. • Collaborated cross-functionally using async tools (Figma, Miro, Voiceflow, & Dialogflow) to design, demo, deploy, &
25. monitor CUI products, increasing the number of returning users & CSAT.
26. • Participating and gathering requirement on product team meeting.
27. • Generated design assets such as images, icons, and CSS code with Figma.
28. • Converted wireframes in templates including creation of brand identity, web site header, menu, information
29. containers, grid styles, navigation, forms, buttons, icons, images, User components and application widgets creation
30. with suitable color schemes.
31. • Conversational Flow: Map out logical conversational flows that guide users through interactions and achieve their
32. goals efficiently.
33. • Helped create interactive prototypes and UI specs, including screen layouts, Color palettes, typography, and user-
34. interface components.
35. • Error Handling: Anticipate misunderstandings or errors in user inputs and design clear error messages or prompts
36. to assist users.
37. • Used Figma to create wireframes and mockups of web application, which can be used to visualize the overall layout
38. and structure of the application.
39. • Worked with stakeholders such as clients, developers, and other team members using Figma's collaboration features
40. so that designs can be shared and commented on in real-time, allowing for quick feedback and iteration.
41. • Producing brand standards and style guides for creating interactive, user-centric products.
42. • Developing style guides and standards around web screens UI elements.
43. • Building and coding up prototypes using HTML5, CSS, Sketch, Balsamiq, Axure, and Adobe CC.
45. • Testing and Iteration: Conduct usability testing with real users to identify issues and refine the interface iteratively.
46. • Native Voice, VUI Design Consultant. Used Voiceflow & Miro to design voice flows for various use cases. Advocated for the user by creating personas & tailored sample dialogs for retail voice assistant prototypes.
47. • Ideation and implementation of best practice UI patterns for page designs.
48. • Using Task Analysis, SHERPA Analysis, SWOT Analysis, Root cause Analysis to identify flaws in the existing design.
49. • General duties include: creation of user flows, content flows, taxonomy, AB testing, site maps, page designs, user
50. testing, persona research, working with digital marketing strategy, documentation, and ideation.
51. Environment: Figma, GIT, Sketch, Balsamiq, Axure, Adobe CC, Wireframes, Adobe Photoshop, UCD Approach, Mac, Android, Oracle, Windows.
52. CSAA Insurance Group, Walnut Creek, CA Jan 2022 – Jun 2023 UX Designer
53. • Worked on an Agile (Scrum) Development Team to deliver regular updates to business team and project managers.
54. • Spearhead various company initiatives, such as developing design standards, facilitating user journey training
55. sessions, and conducting research.
56. • Identified clients needs and transformed their ideas into innovative mobile/web application solutions.
57. • Created interactive mobile/web application mock-ups, prototypes, user-flows, and wireframes in an agile work
58. environment, troubleshooting and resolving issues as necessary.
59. • Administered all UX/UI related operations, including usability testing, documentation, workshop facilitation,
60. resource allocation, visual design planning.
61. • Captured the intermediate auth token and secured that token until the authentication process is finished and
62. generates the final auth token at the server.
63. • Craft graphic elements, assets, and visual treatments that adapt and flow with responsive design systems.
64. • Created and modified existing responsive design for all Screens.
65. • Participating and gathering requirement on product team meeting.
66. • Helped create interactive prototypes and UI specs, including screen layouts, Color palettes, typography, and user-
67. interface components.
68. • Producing brand standards and style guides for creating interactive, user-centric products.
69. • Consulting/advising application teams on UX guidelines.
70. • Created high-fidelity interactive prototypes using Axure, OmniGraffle, Indigo, InVision, Figma, Sketch, Balsamic, and Gridbox.
71. • Using Adobe Photoshop and Adobe Illustrator for Wireframe, Mockup and Layer composition.
72. • Used detailed wireframes and developed Mock-up designs as per the requirements of Business for Chat Landing
73. page.
74. • Designing textual and graphical content, including product illustrations for the site.
75. • Resolved Cross Browser Compatible Issues for different version of IE, Safari, Chrome, Firefox and Opera. Environment: Web-pack, Wireframing, Mockup, Figma, Prototyping, Visual Designs, User Research, Chrome Developer tool, Adobe Photoshop, Adobe Illustrator, GIT, Windows.

SGB Amravati University, India, 2014

BSc in computer science