Mohammed Azeezi
Project Manager
Bengaluru, Karnataka, India
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Following- An IT Delivery professional with 9+ years of experience in developing solutions and managing teams to deliver outstanding customer experiences. - Proven ability to maintain strong customer relationships and manage operations across multiple channels. - Passionate about developing and mentoring team members and fostering a culture of continuous improvement and innovation. - Skilled in coordinating cross-functional teams, driving process improvements, and ensuring exceptional customer satisfaction. - Strong project management skills, with a focus on aligning technology initiatives with organizational goals. - Committed to continuous learning and staying abreast of emerging technologies. - Strong communication and leadership abilities combined with a customer-centric approach.
Careers
Service Delivery Manager
Kyndryl
Full time contract08/2021 - 08/2023
- • Led IT service delivery for clients ensuring consistent interfaces between customers and service providers to deliver
- contracted service commitments and continual service improvements.
- • Collaborated with 25+ stakeholders to gain consensus on a service delivery roadmap and prioritization goals.
- • Improved ITSM process and tool management adherence to industry standards such as ITIL, Lean Six Sigma and DevOps to
- 40%, by facilitating workshops and creating training materials.
- • Setup and led an Agile team utilizing the Kanban Framework, developing workflows, training multiple teams in agile
- principles, and implementing streamlined agile processes.
- • Generated and sustained performance reports, offering tailored insights and advice to management from report analyses,
- and ensured confidentiality of sensitive data.
- • Recognized for supervising 70 Operations team members of End User Services, including the Centralized Print-Infra using
- Cirrato Print SaaS for a global client and a Global Desk catering to the critical demands of Business Leads across Europe and
- Americas.
- • Implemented and improved service delivery by streamlining processes using Shiftleft and automation technologies.
- • Defined and ensured knowledge of ITIL processes, Statements of Work (SOW), SLAs, and KPIs.
- • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and delivery times.
Education
Bangalore University
Computer Applications
05/2010 - 07/2013Bachelor's DegreeClass of 2013
Skills
Collaborating with stakeholdersProject managementCustomer Service
ExperienceSenior-level8+ years
Open to
remotehybridonsite
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