Mohammed Azeezi
Project Manager
Bengaluru, Karnataka, India
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Following- An IT Delivery professional with 9+ years of experience in developing solutions and managing teams to deliver outstanding customer experiences. - Proven ability to maintain strong customer relationships and manage operations across multiple channels. - Passionate about developing and mentoring team members and fostering a culture of continuous improvement and innovation. - Skilled in coordinating cross-functional teams, driving process improvements, and ensuring exceptional customer satisfaction. - Strong project management skills, with a focus on aligning technology initiatives with organizational goals. - Committed to continuous learning and staying abreast of emerging technologies. - Strong communication and leadership abilities combined with a customer-centric approach.
Careers
Service Delivery Manager
Kyndryl
Full time contract8/2021 - 8/2023
- • Led IT service delivery for clients ensuring consistent interfaces between customers and service providers to deliver
- contracted service commitments and continual service improvements.
- • Collaborated with 25+ stakeholders to gain consensus on a service delivery roadmap and prioritization goals.
- • Improved ITSM process and tool management adherence to industry standards such as ITIL, Lean Six Sigma and DevOps to
- 40%, by facilitating workshops and creating training materials.
- • Setup and led an Agile team utilizing the Kanban Framework, developing workflows, training multiple teams in agile
- principles, and implementing streamlined agile processes.
- • Generated and sustained performance reports, offering tailored insights and advice to management from report analyses,
- and ensured confidentiality of sensitive data.
- • Recognized for supervising 70 Operations team members of End User Services, including the Centralized Print-Infra using
- Cirrato Print SaaS for a global client and a Global Desk catering to the critical demands of Business Leads across Europe and
- Americas.
- • Implemented and improved service delivery by streamlining processes using Shiftleft and automation technologies.
- • Defined and ensured knowledge of ITIL processes, Statements of Work (SOW), SLAs, and KPIs.
- • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and delivery times.
Education
Bangalore University
Computer Applications
Bachelor's DegreeClass of 2013
Skills
Collaborating with stakeholdersProject managementCustomer Service
ExperienceSenior-level8+ years
Open to
remotehybridonsite
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