Omar Mahir
Technical Support Engineer
Casablanca
0
Followers0
FollowingExperienced Application Support Engineer with a strong background in software engineering and a proven track record of optimizing and supporting complex e-commerce platforms for high-profile clients. Skilled in Java, SQL, and Python, with expertise in database management, technical support, and application deployment. Adept at leveraging Atlassian tools, ServiceNow, Datadog, and Kibana for efficient project management, IT service management, and system performance monitoring. Proactive and detail-oriented, committed to enhancing operational efficiency through automation and process improvement. Fluent in French, German, Arabic, and English, with strong problem-solving skills and a passion for delivering exceptional digital experiences.
Careers
Application Support Engineer
SQLI Digital Experience
Full time contract12/2020 - 05/2024
- Provided technical support for e-commerce platforms for prestigious brands, ensuring a seamless digital experience. Utilized Java/J2EE to optimize critical applications for better performance and reliability. Analyzed and optimized SQL database interactions, improving data management. Managed Java application deployments smoothly. Used Atlassian tools (Jira, Confluence) for project management and ServiceNow for IT service management. Employed Datadog and Kibana for system monitoring and troubleshooting. Automated routine tasks with Python scripts, saving 20 hours per week and enhancing team efficiency.
Technical Support Engineer
Anytech365
Full time09/2020 - 11/2020
- Provided prompt and effective technical support to customers, addressing a wide range of hardware and software issues with
- a focus on delivering excellent customer service.
- • Diagnosed and resolved technical issues related to computer systems, software applications, and peripherals. Employed strong
- problem-solving skills to ensure timely resolution of customer concerns and inquiries.
- • Collaborated with a cross-functional team to escalate and resolve complex technical challenges. Communicated effectively
- with both technical and non-technical stakeholders, contributing to a seamless support experience for customers.
Education
Specialized Institute of Applied Technology S.M
Software Engineering
08/2018 - 08/2020Associate DegreeClass of 2020
Okba Ibn Nafiaa
Applied Physics
08/2019 - 05/2020High School / GEDClass of 2020
Skills
Software developmentTechnical supportDatabase ManagementNetworking fundamentals debuggingBlockchainPenetration TestingCryptographyGenerative AI Linux
Experience3-5 years
Hourly rate$40/hr
Open to
remotehybridonsite
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