QA Engineer

3Pillar Global

1. Project: SIH Quantum Team and TLC/CCM Omega Team
2. Customer: Tripwire, now formally Fortra
4. ● By applying my expertise in frontend testing using the Blackbox methodology, I can identify and address potential issues in your applications, ensuring a user-friendly and high-performing interface.
5. ● Skilled in creating and executing manual and automated test cases, I can contribute to the continuous improvement of your product quality, minimizing defects and increasing customer satisfaction.
6. ● As an experienced QA professional, I can efficiently create test cases from Acceptance Criteria and track bugs, streamlining the development process and reducing the time-to-market for your products.
7. ● By actively reviewing issues related to customer needs and collaborating closely with Agile teams, I can ensure your products meet end-user expectations and drive customer satisfaction.
8. ● With experience in Scrum and participating in Agile ceremonies, I can contribute to a well-structured software development process, fostering effective teamwork and successful project outcomes.
9. ● As a member of the QA team for a cybersecurity product, I can bring my experience to enhance the security of your software, safeguarding sensitive customer data and reducing vulnerability risks.
10. ● With proficiency in Gherkin and research skills, I can create test cases and explore new QA methodologies, driving innovation in your testing processes.
11. ● Utilizing automation tools like Jmeter and Selenium, I can increase testing efficiency and coverage, resulting in more reliable and robust applications.
12. ● With experience in crafting SQL queries for testing purposes, I can validate the integrity and performance of your database systems.
13. ● As a versatile team member, I can quickly ramp up and adapt to new tools and technologies, contributing to the success of diverse projects across your organization.

Technical Support Specialist

Grupo Tress International

1. As a Technical Support Specialist with experience in supporting products that simplify human resources management, I can ensure your clients have a seamless experience by promptly addressing their issues and enhancing the usability of your solutions.
2. ● Skilled in analyzing client issues and working collaboratively with teams to rapidly resolve problems, I can contribute to increased customer satisfaction and foster positive relationships with your business partners.
3. ● By diligently registering daily activities in an established tool and documenting case information in a knowledge database, I can maintain a well-organized support process and facilitate the efficient resolution of future issues.
4. ● With an eye for continuous improvement, I can identify areas where documentation or processes can be updated to better align with current application requirements, and report potential enhancements to support managers, driving innovation and efficiency in your support services.
5. ● As an effective communicator, I can train clients and distributors on your products, ensuring they are well-equipped to use your solutions effectively, resulting in increased user adoption and satisfaction.
6. ● Proficient in technologies such as Jira and Agile methodologies, I can adapt to your organization's workflows and contribute to a streamlined, responsive support process that meets the evolving needs of your clients.

Voice Engineer

TPx Communications

1. Projects: Upgrade of old communication technologies
2. Customer: TPx Communications
4. ● With experience in implementing managed communication services for diverse customer sizes, I can ensure your business's networking infrastructure is robust and tailored to support your specific needs, resulting in improved connectivity and seamless communication.
5. ● Skilled in configuring and implementing various services within application-specific portals, I can contribute to the successful deployment of solutions for small, medium, and large businesses, as well as monitor and follow up on implemented services, ensuring consistent performance and reliability.
6. ● By leveraging my knowledge of storage systems, networking, and firewalls, I can help maintain and optimize your IT infrastructure, enhancing security and enabling efficient data access and management.
7. ● Proficient in CRM applications, Broadworks configuration, and SIP-compatible network configuration, I can effectively manage and resolve advanced VoIP-related issues, improving the quality and reliability of your communication systems.
8. ● With experience in documenting completed work in ticketing systems, collaborating with internal and external associates, and escalating issues to network engineers, I can facilitate smooth communication and timely resolution of network challenges.
9. ● By working with Local Exchange Carriers for trouble ticket resolution, provisioning WAN networks, and configuring firewalls (Fortinet, Cisco & Meraki), I can maintain and enhance your network's performance and security.
10. ● Skilled in Office 365 provisioning and troubleshooting using the OSI model, I can ensure the seamless operation of your business-critical applications and promptly address system failures, minimizing downtime and maintaining productivity.

QA Engineer Jr

Moddtech

1. With experience in Quality Assurance for a US-based startup, I can contribute to the development of high-quality iOS and Android applications, such as rental platforms, ensuring a positive user experience and competitive market positioning.
2. ● As a skilled QA professional, my expertise in creating test cases and reporting bugs for mobile applications can help minimize defects and enhance the stability of your products, resulting in increased customer satisfaction and retention.
3. ● By applying my soft skills and working closely with cross-functional teams such as UX/UI and developers, I can foster effective communication and collaboration, ensuring project goals are met and your applications are tailored to user needs.
4. ● Utilizing an Agile mindset, I can help developers better understand client requirements and deliver products that align with their expectations, driving the success of your projects and the satisfaction of your clients.
5. ● Proficient in technologies such as Jira and TestRail, I can streamline your QA processes and efficiently manage testing activities, contributing to a faster, more effective development cycle for your mobile applications.

Customer Service Representative

Teleperformance

1. As a Customer Service Representative with experience in serving clients across the United States, I can provide exceptional support and troubleshooting assistance, ensuring your customers feel valued and heard while upholding your company's values and ethics.
2. ● With strong communication and problem-solving skills, I can address a wide range of customer concerns and issues, enhancing overall satisfaction and contributing to the positive reputation of your company.

University of Sonora

Mechatronics Engineering