Sayali Talathi
Technical Support Engineer
pune
1
Followers0
FollowingI am bases in Pune, India. I am an engineering graduate in Information Technology. I have an experience of 5 years as technical support engineer. I have worked with USA based companies. I have fluent in English verbal and written communication. I have technical skills and I have worked on customer facing roles. I have hands on experience in streaming protocols, networking , custom workflows , ERP , ticketing tools
Careers
Technical support engineer
Wowza
Full time contract08/2022 -
- Assists customers to deploy, integrate, Configure and Troubleshoot Highly custom and complex Video Streaming workflows involving media servers running both on premises and cloud in a timely manner as per SLA.
- Trains customers in optimal architectural and performance solutions for their streaming platform
- Supported live streaming events for various global customers and managed the hard downs and real time complain.
- Guides developers on how to build custom Java modules to expand Wowza server default capabilities.
- Managed Professional Service engagement for Architecture reviews and provide customized workflows by integrating the third-party services.
- Having a good knowledge on handling performance-oriented problems by reviewing their Java Heap dump and Stack Trace and analyzing the cause for memory leaks/ Block threads.
- Experience in reviewing and troubleshooting with leading video players like Flow player, JW Player, THEO Player, Akamai player, Bitmovin Player using console logs.
Education
MIT, Pune
Engineering
05/2014 - 05/2019Bachelor's DegreeClass of 2019
Skills
AgilitySQLDocumentation preparationProblem solverInformation technology
Experience3-5 years
Hourly rate$30/hr
Open to
remotehybridonsite
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