Silvio Mercado
Virtual Assistant
Managua
0
Followers0
FollowingI have experience working on English call center where my role was as a customer service representative, tech specialist working on back office and sales specialist, where I improved my interpersonal skills such as communicational skills, empathy with customers, emotional intelligence and a lot of proactiveness and organizational skills, Additional to It, I took an extensive course to obtain important knowledge and manage recognized systems in the insurance industry.
Careers
Sales specialist
Foundever
Full time contract01/2022 - 10/2023
- Establishing and nurturing long-term relationships with clients, resulting in repeat business, customer loyalty, and positive referrals.Successfully negotiating and closing significant sales deals, resulting in substantial revenue for the company.
Technical support representative
Foundever
Full time contract05/2021 - 01/2022
- Working on the back office, answering around 200 and 150 emails\chats per day
Customer service Representative
Foundever
Full time contract01/2020 - 05/2021
- Telephone Service - Professionally processed 80+ calls per day,
- providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account
- inquiries, accurately providing information to ensure resolution of
- product/service complaints and customer satisfaction.
- * Reaching sales goals based on high level metrics
Education
Universidad de ciencias comerciales
Bussiness administration
01/2020 - 12/2022High School / GEDClass of 2022
Skills
EmpatheticTime managementCustomer engagementPersuasionEmotional Intelligence
Experience1-3 years
Hourly rate$5/hr
Open to
remote
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