talent banner
Photo of Silvio Mercado

Silvio Mercado

Virtual Assistant

Managua
0
Followers
0
Following
I have experience working on English call center where my role was as a customer service representative, tech specialist working on back office and sales specialist, where I improved my interpersonal skills such as communicational skills, empathy with customers, emotional intelligence and a lot of proactiveness and organizational skills, Additional to It, I took an extensive course to obtain important knowledge and manage recognized systems in the insurance industry.

Careers

Sales specialist

Foundever

Full time contract01/2022 - 10/2023
  1. Establishing and nurturing long-term relationships with clients, resulting in repeat business, customer loyalty, and positive referrals.Successfully negotiating and closing significant sales deals, resulting in substantial revenue for the company.
Technical support representative

Foundever

Full time contract05/2021 - 01/2022
  1. Working on the back office, answering around 200 and 150 emails\chats per day
Customer service Representative

Foundever

Full time contract01/2020 - 05/2021
  1. Telephone Service - Professionally processed 80+ calls per day,
  2. providing information and service to ensure customer satisfaction.
  3. Conflict Resolution - Responsible for handling customer account
  4. inquiries, accurately providing information to ensure resolution of
  5. product/service complaints and customer satisfaction.
  6. * Reaching sales goals based on high level metrics

Education

Universidad de ciencias comerciales

Bussiness administration

01/2020 - 12/2022High School / GEDClass of 2022
Skills
EmpatheticTime managementCustomer engagementPersuasionEmotional Intelligence
Experience1-3 years
Hourly rate$5/hr
Open to
remote

astro circleWelcome to Outdefine

A free tokenized community dedicated to connecting global tech talent with remote job opportunities. Our platform is designed to help you connect, learn, and earn in the tech industry while providing the chance to collect DEF tokens. Join our vibrant community today and explore a world of possibilities for your tech career!

Join for free
astro-hello

Join a community, when you join Outdefine!Connect with 72,000 tech professionals globally.

A free tokenized community dedicated to connecting global tech talent with remote job opportunities. Our platform is designed to help you connect, learn, and earn in the tech industry while providing the chance to collect DEF tokens. Join our vibrant community today and explore a world of possibilities for your tech career!