Ana Caroline Moura Figueira

Product Manager

I began my career in 2015 as a Banking Consultant, specializing in payment negotiation and client-bank reconciliation. Over time, I progressed into roles such as Project Leader in the IT sector, where I managed teams and drove organizational changes, utilizing ServiceNow for incident management. Currently, as a Project Manager - Technical Support Engineer, I lead a team of 16 agents focused on troubleshooting for Salesforce Commerce Cloud. Additionally, I facilitate communication between Commerce Cloud and other Salesforce clouds, working directly with directors and managers to ensure the quality of service provided. With a focus on exceptional customer experiences, I oversee budget control, ticket prioritization, and conduct weekly client meetings. With strong leadership skills, effective communication, and a results-oriented approach, I continuously strive for professional growth.