Lead Business Analyst

Dmple Studio

1. Led the team in the research, analysis and design of Whitepaper and preliminary Tokenomics
2. Conceptualized Socialfi mechanics and defined business requirements for project implementation

Strategy and Operations

Apto Payments

1. Developed internal data dashboards and scoped program metrics for prioritization of implementation
2. Managed technical operations for crypto to fiat card programs
3. Introduced strategies for cardholder relationship management and established operational procedures in remote service management which effectively reduced service costs by 65%
4. Streamlined internal compliance processes and created reporting automation for white-labelled card programs which enhanced compliance reporting efficiency by 60%
5. Instituted fraud preventive measures that reduced fraud risks and chargeback costs by 40%

Knowledge Analyst Intern – SEA Tech, Media, Telecom

Boston Consulting Group

1. Generated business intelligence reports as quarterly updates on SEA telecom operators for the practice
2. Spearheaded visualisations of telecom metrics for internal microsite and distribution
3. Researched Payments and Data Center industry in SEA

National University of Singapore

Finance & Marketing