![Photo of Austin Khong](/_next/image?url=%2Fimages%2Fpublic%2Ftalent%2Favatar%2FDEFAULT-MAN-3.png&w=320&q=100)
Careers
Lead Business Analyst
Dmple Studio
Full time04/2022 -
- Led the team in the research, analysis and design of Whitepaper and preliminary Tokenomics
- Conceptualized Socialfi mechanics and defined business requirements for project implementation
Strategy and Operations
Apto Payments
Full time contract02/2023 - 02/2023
- Developed internal data dashboards and scoped program metrics for prioritization of implementation
- Managed technical operations for crypto to fiat card programs
- Introduced strategies for cardholder relationship management and established operational procedures in remote service management which effectively reduced service costs by 65%
- Streamlined internal compliance processes and created reporting automation for white-labelled card programs which enhanced compliance reporting efficiency by 60%
- Instituted fraud preventive measures that reduced fraud risks and chargeback costs by 40%
Knowledge Analyst Intern – SEA Tech, Media, Telecom
Boston Consulting Group
Part time03/2021 - 07/2021
- Generated business intelligence reports as quarterly updates on SEA telecom operators for the practice
- Spearheaded visualisations of telecom metrics for internal microsite and distribution
- Researched Payments and Data Center industry in SEA
Education
National University of Singapore
Finance & Marketing
12/2022 - 12/2022Bachelor's DegreeClass of 2022
Skills
StrategyRoadmapPrioritizationResearchAssess competitorAnalyze user needMarket trendsManagementPresentation skillsCross functional
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