Senior Software Engineer

I2c

1. Product development as per client.
2. Sending and Receiving response using API.
3. Data Extraction using SQL.
4. Product operations and support.
5. Scheduling and creating reports.

Mega/Airo Software Engineer

Afiniti

1. Diagnosing issues using Grafana.
2. Testing different modules of AI implementation.
3. Monitoring database performance and maintaining health check on daily basis.
4. Creating stored procedures and implementing them in Ad-Hoc reports.
5. Deploying new packages, patches, images via registery UI.
6. Pulling docker images via Jenkins.
7. Track record of CI/CD pipeline
8. Granting specific rights to the user according to their job description.
9. Deploying labs on LINUX.
10. Accessing and configuring VMs (Virtual Machine).
11. Resolving and creating requests/incidents using JIRA platform.
12. Providing support to IBEX, AVAYA and SalesForce users.
13. Bug fixing.
14. Developing test scenarios before new application/software implementation.
15. Fetching data using SQL.
16. Integrating different AI modules on SalesForce.
17. Data Visualization using Python.
18. JIRA administration and creating tickets

Application Consultant

Pakistan Telecommunication Company Limited

1. Providing support to B2B.
2. Assisting in RFP preparation and Bid evaluation.
3. Development cycle of the application.
4. Product Development as per stake holder requirements.
5. Application testing and development as per requirement.
6. Implementation of B2B products i.e. DPLC, IPLC, MPLS, PRI, PIB.

Resident Engineer

Pakistan Telecommunication Company Limited

1. Conducting UATs for New Changes and Bug Fixes.
2. Assign duties to the team members and ensure that work to be carried out as per the Company approved.
3. Task Risk Assessment (TRA) making according to job description & location.
4. Monitoring database performance.
5. Monitoring throughout the performance of related works in order to complete the work as per the planned schedule.
6. Maintain the records and all operation related reports for the completion of the project.
7. Deploying new patches, functions and procedures according to the requirements.
8. Soft Testing of different modules for all OSS applications, database assessment and sanity testing.
9. Administration related tasks. Assuring 24x7 service
10. Availability and performance as per agreed SLAs.
11. Processing/Implementation of New Requirements of business/Vendor.
12. Conducting training at regional offices.
13. SQL based reporting, developing procedures.
14. Providing support to end users for CRM related issues.
15. Trouble shooting of passive inventory ODF, FDH, Splitter, FAT/NAP, EX-Splitter.
16. Ad hoc reporting and generating reports through SQL procedures.
17. Server’s management and monitoring.

Executive OSS & BSS

Pakistan Telecommunication Company Limited

1. Providing support to end users for CRM related issues
2. Resolution of L1 & L2 application issues
3. Performing CRM (Siebel, Maximo, BPM & IIB) Administration related tasks
4. Assuring 24x7 service availability and performance as per agreed SLAs
5. Soft Testing of different modules for all CRM applications
6. Processing/Implementation of New Requirements of business/Vendor
7. Conducting trainings at regional offices
8. Assignment of issues to support team members
9. SLA based support to internal customers through CA portal
10. Enabling support team to cater with new changes implemented in Applications/processes
11. User Role and Responsibility assignment and modification
12. Workforce management
13. Pursuing vendor on-time resolution of issues.

COMSATS University

Computer