Mustufa Ishaq

Technical Support Engineer

Experienced customer service professional with a proven track record of providing exceptional support, resolving inquiries, and maintaining high customer satisfaction levels. Boosted customer retention by 45% above the company average and achieved 99% positive customer survey results.Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Proven ability to provide excellent customer service and resolve customer complaints promptly. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. I am aiming to leverage my abilities to successfully fill the role on your team. Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills.