Senior IT Analyst

HCLTECH Poland

1. -Communicate with stakeholders to understand their requirements
2. -Develop and analyze functional specifications
3. -Design efficient IT systems to meet business and technology needs
4. -Coordinate developers to build and implement technology solutions
5. -Integrate multiple systems and reconcile needs of different teams
6. -Gather feedback from end users about system performance
7. -Plan and oversee projects (e.g. upgrades, hardware/software
8. installations)
9. -Provide advice and technical training
10. -Keep abreast of technology trends and developments

Customer Service Advocate

Sitel Polska

1. *Communication whether internally or external about service calls.
2. *First line with customers from USA and Canada seeking for help
3. regarding issues with their accounts either regarding financial issues or
4. technological issues concerning their hardware.
5. *Creating tickets of all received calls and all escalated cases (if escalation
6. was necessary).

WSG UNIVERSITY OF ECONOMY IN BYDGOSZCZ

International Business