Office Manager(Supervised Customer Service &Operations)

JPFM Technical Services LLC

1. Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively (All escalated employee & customer issues)
2. Office Management and related responsibilities. Ensuring smooth running of Office.
3. Coordinated employee activities such interview, onboarding new hires, processing payroll changes, conductingprobationary performance reviews.
4. Supervising & Monitoring staff performance, continually seeking ways to improve team delivery for optimized financial success (CS, Admin, Purchase, Sales)
5. Worked closely with the owners in preparing new marketing strategies (offers, discounts, posts), schedulingappointments and managing calendars.
6. Addressed escalated customer questions, problems, and complaints in person and via phone to maintain positive relationships and support smooth communications.
7. Stayed knowledgeable in company best practices, procedures and customer service protocols
8. Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
9. Developed strategies to improve workflow processes and increase efficiency within the office environment
10. Informed leads and customers on current promotions to increase sales.
11. Achieved management objectives, trying to consistently hit deadlines and performance targets.
12. Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
13. Managed team by offering support and constructive feedback to improve skills and maximize potentialResponsible for ensuring customer satisfaction.
14. Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives
15. Promoted special offers and loyalty program with upselling skills.
16. Established monthly company targets and ways to achieve the same.
17. Back up function - Acted as Customer service representative coordinating schedules for technicians
18. Sales Function -Dealing with customers for projects including Contracts.
19. Attending all important meetings (Customers /Suppliers)
20. Supervised and delegated tasks to employees to meet key productivity targets.
21. Met project deadlines by managing and partnering with contractors to monitor performance

Projects Coordinator

Datazone Systems LLC

1. Maintaining and monitoring project plans
2. Coordinating project schedules, resources, equipment, and information
3. Oversee project procurement management.
4. Liaising with clients to identify and define project requirements, scope and objectives
5. Ensuring work to project completion within deadlines
6. Work scheduling
7. Documentation Management
8. Reviewing Service Reports
9. Consulted with clients to better understand their needs, goals requirements and determine best course of action
10. Shared information and worked collaboratively with team members to achieve project objectives.
11. Major Projects:American University Sharjah , Wade Adams ,Westwood, HCT (Higher College of Technology), Wesgreen International School, Meraas ( Khawaneej Last Exit & Al Qudra), Engineering Office (Khawaneej Mall), Ajman Police, Fly Dubai. A& T (Emirates Head Quarters), Ritz Carlton, Souq,A&T (Amazon), Al Futtaim, Landmark Group(Splash, Baby Shop,CenterPoint)

Sales Coordinator

Datazone Systems LLC

1. Promptly responded to quotation requests, completing within specified company timeframes
2. Preparation of Quotations as per client requirement
3. Follow- ups to convert leads into SalesRemained knowledgeable on company products and services for effective client promotion
4. Coordination with Managers
5. Inform clients of unforeseen delays or problems
6. Met customer service standards through proactive care, building client loyalty
7. Updated client records with current contact and contract information to capitalize on renewals
8. Handles sales that can be achieved over phone or without help of Sales Executives

MG University

BBA