Associate Director - Product Development

Orbispay Financial Technologies Inc

1. ASSOCIATE DIRECTOR-PRODUCT DEVELOPMENT & MANAGEMENT Orbis Financial Technologies Inc, Sep 2021 – Present
2. The key highlights of my contributions for Orbispay so far:
3. • Maintained and managed to deliver 95% Crash Free Mobile App experience on the OrbisPay App, improved it from 45% within a year and developing and driving end-to-end Product Life Cycle and product strategy.
4. • Improvement in ObisPay App user journey and user experience and simplified the operational hassle from scratch to 70%
5. • Improved the OrbisPay App with API optimizations for front-end level and helped solution architects to cater mass traffic.
6. • Orbispay App journey and reduction in system load enabled business efficiency of Operations teams by 40%
7. • Managing Product Development and Management with Teams in US, Malaysia, Nepal, India, and Iran.
8. • Working closely with business development teams in United States for Product Management, Employer Onboarding and Payroll Integrations.
9. • Enabling the best practices for Product Life Cycle and Technology architecture considering the compliance and risks in different states of US with their state regulations also.
10. • Working with Data engineering teams for application analytical reports using Business Intelligence Tools, Datadog for monitoring and Snowflake for raw data.
11. • Developing the EWA use case including Payroll cards, Saving modules and P2P Payments, Loyalty programs and Credit Scoring modules
12. • Responsible for Product requirement, Sprint Development, and product delivery
13. • Managing and responsible for BRD and PRDs with business and technical requirements that supports business.
14. • Improved the Customer support processes for all the usecases complaint handling

Product Manager

Telenor Microfinance Bank Limited - Easypaisa

1. PRODUCT MANAGER- TEAMLEAD OPEN WALLET DIGITAL PAYMENTS AND WALLETS
2. EASYPAISA - Telenor Microfinance Bank Ltd / April 2017 – Aug 2021
3. Open Wallet:
4. • Launched Open Wallet -Debit Card linking integration with MasterCard and raised 3% of revenue for the entire business.
5. • Developed the functionality for linking their Physical and virtual Debit/Credit cards with Wallets for online and pass-through transactions via Easypaisa App.
6. • Improved the Open Wallet Product success rate of Card transaction up to 70% from 45%.
7. • Develop comprehensive financials/business cases and Business plans.
8. • Improved Fraud & Risk Rule Implementation for card not present payments and maintained less than 2% Fraud to Sales ratio.
9. • Maintained and Improved the Customer Support queries for my developed product less than 5%
10. • Responsible to write detailed BRD and PRDs with business and technical requirements that supports business.
11. • Worked with Data engineering teams for developing multiple analytical reports including user activity, growth, settlement, and reconciliation.
12. • Developed innovative solutions for Banks to identify the bank cards and improved the success rate from 50% to 70%

Associate Manager- Solution Architect

Telenor

1. ASSOCIATE MANAGER- SOLUTION ARCHITECT
2. Telenor Pakistan / Sep 2015 – Sep 2016
3. • Worked in VAS/Digital Services Team. End–to-End Project Planning and Architecture Design for BVS, DMS, NFC, LG and Engro EMAN
4. • Performance Analysis support for Orion and Velocity projects.
5. • Oversee Technical Documentation (CMMI) in terms of functional, test plans/Use cases and Architecture
6. • had an experience of Stakeholder and vendor management. Plus understanding of business value chain process.
7. • User Manuals for Location Gateway Portal and complete technical documentation.
8. • Technical write –up on Engro EMAN for all business units and technical documentation for GP Health, NFC
9. • Server side and web Optimization for Project Orion

Bahria Business School , Islamabad

MBA-Marketing

University of Wah

Computer Sciences