Usamah Sidat

Customer service

Blackburn, UK

Followers

Following

Customer-facing professional with 2+ years of experience in customer retention and relationship building,
achieving an exceptional 96% customer retention rate in my previous role. Proven ability to develop and implement
innovative solutions to enhance the customer experience, significantly improving customer satisfaction and
loyalty. Expertise in customer relationship management, product knowledge, and project management.

Careers

Customer Retention Manager

Sitel

Full time01/2021 - 01/2022

Customer Service Advisor

Hinduja Global Solutions

Full time07/2018 - 08/2019

Education

St Mary's College

Applied Science

08/2016 - 06/2018OtherClass of 2018

Witton Park Academy

GCSE

08/2011 - 06/2016High School / GEDClass of 2016

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Skills

Problem-solving skillsCommunication skillsIdentify new customersCustomer engagementCustomer ServiceUser empathyCommunity support

Experience1-3 years

Hourly rate$20/hr

Open to

remote