Senior IT Operations Analyst

Sabre Polska

1. o Provide first-line investigation and diagnosis of all Incidents and Service Requests
3. Provide timely response to all incidents, outages, and performance alerts
5. Handling monitoring and alert escalation including initial triage and assign tasks as per Knowledge Articles.
7. Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in Knowledge Articles
9. Corelate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
11. Owns all Incidents and Service Requests throughout the shift & provide proper hand over to next shift.
12. Build and update operational and technical documentation
14. Assure Operational Compliancy
16. Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
18. Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act); Works with stakeholders to communicate ITSM vision and benefits
20. Develops strategies to eliminate gaps in service while improving efficiency and effectiveness
22. Follow up, apply, and drive the issue resolution in-case of incidentsProvide first-line investigation and diagnosis of all Incidents and Service Requests Provide timely response to all incidents, outages, and performance alerts Handling monitoring and alert escalation including initial triage and assign tasks as per Knowledge Articles. Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in Knowledge Articles Corelate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Owns all Incidents and Service Requests throughout the shift & provide proper hand over to next shift. Build and update operational and technical documentation Assure Operational Compliancy Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act); Works with stakeholders to communicate ITSM vision and benefits Develops strategies to eliminate gaps in service while improving efficiency and effectiveness Follow up, apply, and drive the issue resolution in-case of incidents
23. •
24. o Skills: Jira Service Desk · Service-now.com

Senior Travel Experience Agent

CWT POLSKA

1. • Solving all account transaction issues and concerns
2. • Identifying prospective customer’s needs and following up on leads
3. • Resolving customer queries
4. • Troubleshooting hardware problems with customers when needed
5. • Marketing and explaining products feature and importance
6. • Consistent use of Saber
7. • Consistent use of power tubor
8. • Constant communication with customers on phone – customer service
9. • Good use of Amadeus command

CUSTOMER SERVICE IN COLLABORATION WITH ABBOTT

SITEL POLSKA

1. • Troubleshooting and sorting issues regarding Abbott Freestyle product
2. • Identifying prospective customer’s needs and following up on leads
3. • Resolving customer queries
4. • Troubleshooting hardware problems with customers when needed
5. • Consistent use of Sales force
6. • Consistent use of power Magneto

WARSAW SCHOOL OF COMPUTER SCIENCE

IT PROJECT MANAGEMENT

LIMKOKWING UNIVERSITY, MALAYSIA

SOFTWARE ENGINEERING WITH MULTIMEDIA