Retail sales Represenative

Orange

1. Consult with customers to understand their needs and preferences related to merchandise.
2. •Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers' needs.
3. •Answering customers’ questions about specific products/services
4. •Assists customers with purchase decisions.
5. •Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
6. •Collects payment using the store point of sale system.
7. •Processes returns and exchanges.
8. •Ensure racks are fully stocked
9. •Stay up-to-date with new products/services
10. •Inform customers about discounts and special offers
11. •Inviting customers to search the company’s website for coupons and other ways to save money

Customer service agent (First Calss)

Orange

1. •Recommended products to customers, thoroughly explaining details.
2. •Answered customer telephone calls promptly to avoid on-hold wait times.
3. •Updated account information to maintain customer records.
4. •Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions,
5. and implementing the best solutions.
6. Ahmed Mohamed Nada AbdAllah
7. ahmednada9099an@gmail.com 971567094025 united Arab Emirates 1990/11/05 Egyption Final dismissal
8. Male
9. •Recommended solutions to complex situations through research and critical thinking and escalated customers
10. to supervisors for enhanced support.
11. •Connected with customers to address questions and resolve issues through phone and email.
12. •Participated in ongoing training to learn new products and enhance skills to optimize customer support
13. delivery.
14. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
15. resolving concerns

Assist on Floor - First Class

Orange

1. •Training new employees on company policies and procedures to ensure they are knowledgeable about their
2. jobs
3. •Monitoring employee performance to ensure that they are meeting goals and upholding company standards
4. •Ensuring that all customer issues are resolved promptly and that customers are satisfied with the service they
5. receive
6. •Address employee and customer concerns

Order Management Specialist

Telecom Egypt

1. Check pools on a daily basis and Monitor cases for keeping SLAs for related ADSL, VDSL, and FTTH
2. products.
3. •Creating and updating necessary sheets/records related to daily operations keeping track of any number
4. handled.
5. •Follow-up day-to-day order activities report/deliverables/assignments/tickets with concerned stakeholders and
6. continuously update records in line with established procedures and track progress to ensure compliance with
7. plan/contractual requirements/SLA’s requirements.
8. •Prepare support documents/reports to provide efficient support to projects as required
9. •Identify and define, where possible, day-to-day problems within orders, suggest corrective actions and solve
10. issues where possible, and refer upwards for advice/guidance as needed.
11. •Gather and summarize information on order activities and prepare standard daily reports to keep management
12. informed of progress.
13. •Handle daily requests for ADSL/VDSL/FTTH/Cancellations/requests for installation/refunds requests/ after
14. sales/splitting issues.
15. •Check the availability of the line and submit ADSL new orders and cancellation requests on TE portal to
16. execute requests as per SLA’s
17. •Issue work orders for installations/cancellations and follow-up until fulfillment to ensure abidance by SLA’s
18. requirements
19. •Monitor and take measures for keeping SLAs through emails, phone calls, and other communication
20. techniques, escalating delays to higher levels and tracking progress, and notifying seniors, and supers with

Postpaid activation Advisor

Telecom Egypt

1. Handle customer requests upon Receiving TT from the Sales department according to service level assurance.
2. •Ensures data accuracy.
3. •Ensure that customers and documentation are authentic, adhere and confirm to quality assurance standers.
4. •Ensures avoiding ineligible and fraudulent cases away from the company through fraud detection skills.
5. •Initiate outbound calls.
6. •Ability to negotiate and find solutions for unclear customer documents.
7. •to ensure customers satisfaction, in addition to carrying out necessary actions in order to provide customers
8. with complete and correct responses to their inquiries, resolve their problems, and handle their complaints
9. •Handling various types of customer correspondences in a professional and convivial manner through
10. Outbound calls while adhering to quality standards and service levels to maintain customer satisfaction.

Faculty of Tourism and Hotels

Tourist guides