Customer Service Specialist

Telecom Egypt

1. Check pools on a daily basis and Monitor cases for keeping SLAs for related ADSL, VDSL, and FTTH products.
2. •Creating and updating necessary sheets/records related to daily operations keeping track of any number handled.
3. •Follow-up day-to-day order activities report/deliverables/assignments/tickets with concerned stakeholders and
4. continuously update records in line with established procedures and track progress to ensure compliance with
5. plan/contractual requirements/SLA’s requirements.
6. •Prepare support documents/reports to provide efficient support to projects as required
7. •Identify and define, where possible, day-to-day problems within orders, suggest corrective actions and solve issues
8. where possible, and refer upwards for advice/guidance as needed.
9. •Gather and summarize information on order activities and prepare standard daily reports to keep management

Corporate account Specialist

Telecom Egyt

1. Handle customer requests upon Receiving TT from the Sales department according to service level assurance.
2. •Ensures data accuracy.
3. •Initiate outbound calls.
4. •Maintained and managed customer files and databases.
5. •Ensure that customers and documentation are authentic, adhere and confirm to quality assurance standards.
6. •Ensures avoiding ineligible and fraudulent cases away from the company through fraud detection skills.
7. •Initiate outbound calls.
8. •Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Support

Orange

1. Provided primary customer support to internal and external customers.
2. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
3. resolving concerns.
4. •Processed customer adjustments to maintain financial accounts.
5. •Recommended products to customers, thoroughly explaining details.
6. •Answered customer telephone calls promptly to avoid on-hold wait times.
7. •Updated account information to maintain customer records.
8. •Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and
9. implementing the best solutions.
10. •Recommended solutions to complex situations through research and critical thinking and escalated customers to
11. supervisors for enhanced support.
12. •Connected with customers to address q

university of al azhar

Spanish language