Drivers' Operations Officer

Yandex (YANGO)

1. • Training and providing offline support to drivers (issues with
2. the app, and full technical support to drivers).
3. • Experienced using ‘Opteum’ to check, and track drivers’
4. data, activity, and all other information.
5. • Engaged in social media activities, and digital marketing
6. projects.

Stock Inventory Analyst

Techno Star Tools

1. Monitored and managed customer master data according to distributors’ requirements as the account’s owner.
2. Managed the “order to cash flow” process (Order Collection/
3. Entry/Management), ensuring the balance of commercial conditions and planning requirements.
4. Actively analyzed processes/flows and proposed and hoc solutions for customer service structure and client’s request.

eCommerce Customer Service Telesales/Copywriting Coordinator

WEbhouse "Feelunique"

1. Managed day-to-day operations of the E-Store including order management, slesotions, forecasting, etc.
2. • Worked closely with the customer service teams, sales team,
3. payment gateway provider, etc. to set up, document, and
4. ensured all the required E-Store functions are in place for
5. smooth E-Store operations.
6. • Inherited HQ guidelines and best practices for E-Store
7. coordination.

Customer Success Specialist

Al Somam Technical

1. Analyzed and expanded business opportunities toward sustained growth.
2. Developed various relationships and strengthened industry partnerships.
3. Negotiated and closed business deals that promote sustained profit.
4. Liaising with Sales, Marketing, and Management to align strategies aimed at increasing revenue.

Istanbul Sehir University

Business Administration

Dundalk Institute of Techonlogy

Business Management