Senior Customer Experience Specialist

Tools.com

1. Respond to customer/supplier inquiries promptly with attention to detail.
2. Complete internal support software training and understand all departmental software systems.
3. Proactively identify and resolve common customer challenges, suggesting improved methods.
4. Address inefficiencies in customer service, proposing enhancement strategies.
5. Meet deadlines for allocated customer service projects.
6. Stay updated on Tools.com and marketplace policies.
7. Assist order support with delivery tracking.
8. Manage administration tasks for order updates, refunds, and supplier details.
9. Promptly handle disputes against Tools.com on various channels.
10. Stay informed about industry best practices for an unparalleled customer experience.

Senior Customer Service Specialist

Noon.com

1. Manage customer emails and chats, addressing queries and concerns related to online orders with precision.
2. Adhere to established guidelines and stay updated on process changes.
3. Follow communication procedures, guidelines, and policies to ensure consistency.
4. Collaborate with and support fellow customer service representatives during query handling.
5. Provide accurate, valid, and comprehensive information using appropriate methods and tools.
6. Meet targeted benchmarks for quality and productivity.
7. Identify and assess customer needs, striving to achieve overall satisfaction in every interaction.

Senior Customer Support Executive

VFS Global

1. Conduct thorough document scrutiny and collect visa processing applications.
2. Personally address customer queries via email or telephone.
3. Manage cash transactions with 100% accuracy if assigned.
4. Record and maintain application data, ensuring precise and timely entry with zero errors.
5. Oversee administration and logistics of passport delivery to consulates or logistic companies.
6. Uphold compliance with standard operating procedures without process deviations.
7. Inform applicants about available Value-Added Services and ensure timely delivery.
8. Encourage feedback from applicants to enhance service experience.
9. Ensure the entire process adheres to mandated Turn Around Time for timely completion.

Senior Customer Service Associate - Grade H2 ( Club Vision )

Dialog Axiata PLC

1. Answer incoming calls and respond to customer emails promptly.
2. Efficiently manage and resolve customer complaints, ensuring satisfaction.
3. Process product sales and place customer orders accurately in the computer system.
4. Identify and escalate issues to supervisors for timely resolution.
5. Provide comprehensive product and service information to customers.
6. Research needed information using available resources and applicable software.
7. Process orders, forms, and applications with precision.
8. Route calls to appropriate resources for specialized assistance.
9. Document all call information following standard operating procedures.
10. Recognize, document, and alert management of trends in customer calls.
11. Conduct follow-up calls as necessary, aiming for customer retention.
12. Implement upselling strategies for additional products and services.
13. Maintain thorough call logs and generate reports for performance analysis.

Zahira College

Arts