Judith Akaigwe
Customer Support Specialist
Lagos, Nigeria
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Followers0
FollowingI am passionate about delivering exceptional service to clients and building long-lasting relationships. With over 6 years experience in the information technology industry, I bring a unique perspective to customer success that blends technical knowledge with a customer-focused approach. Additionally, I have a strong background in business analysis, accounting, and financial reporting. I am proficient in QuickBooks, Google Suites, and Microsoft Office Suites, and have experience with ratio interpretation and analysis. My skills in communication, team management, and problem-solving have helped me to effectively support and manage clients in a variety of industries. I am committed to going the extra mile to ensure client satisfaction and retention, and have a track record of success in achieving these goals. Above all, I am dedicated to putting smiles on faces and making a positive impact in the lives of clients. I believe that my combination of technical expertise, customer-focused approach, and commitment to excellence make me an ideal candidate for any customer success role
Careers
Customer Success Lead
Tek Experts
Full time03/2018 -
- Focused on client engagement and customer-centricity, I establish and nurture robust relationships, serving as the trusted advisor and primary contact for clients' needs. In account management, I craft and implement strategic plans aligning client goals with company offerings. Efficient data management involves utilizing CRM software, maintaining precise client records, and generating timely satisfaction reports. My role extends to cross-functional collaboration, working with global financial services and technical advisory teams to address clients' technical challenges for smoother operations. As an escalation contact, I am the go-to person for resolving high-priority issues, contributing to elevated support levels.
Education
University of Lagos
Finance
09/2010 - 04/2015Bachelor's DegreeClass of 2015
Skills
Customer ServiceCommunicationProblem-solvingTrouble shootingCloud Computingquality assuranceWindows AzureCSSAnalyticalEnglish fluent
Experience5-8 years
Hourly rate$20/hr
Open to
remote
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