CUSTOMER SERVICE OFFICER

Masood John Brown International LLC, DUBAI

1. Works in conjunction with Commercial, Operations, Engineering, Logistics, Finance & External Customers
2. To provide assistance within the Commercial Department in all sales duty, preparations of quotations, sales
3. order and management of customers accounts..
4. Acknowledge all enquiries and prepare tender documents after inquiry has been received
5. Carry out inquiry evaluations with the Country Support Manager and Regional Area Manager throughout the preparations of quotations
6. Ensure timely submission of tender documents, quotation/s within 2 weeks' time or as per agreed bid by date with the client
7. Follow up with clients on the tenders submitted , quotation/s and acknowledge orders from the clients Acknowledge orders from clients and enter orders into the EFACS, Sales Order Process System
8. Ensure correct data entry into the EFACS system and purchase orders reflects cost as per the quotations Preparation and issuance of invoices raised through EFACS and other logistical systems for all relevant customer orders, relating to spare parts, repair parts and services.
9. Where appropriate assist in the preparation of shipping documentation for the timely delivery of goods.
10. Expedite sales orders through EFACS and where required, liaison with materials & logistics coordinator to ensure timely delivery schedules.
11. Adhere all IMS procedure and directive as set out by the Management
12. Other activities as assigned by the Commercial Manager from time to time
13. To work safely and in accordance with all company Health, Safety and Environmental rules and recommendations, and be proactive in maintaining a safe working environment • Preparation and issuance of the minutes of scheduled in-house sales meetings.

ASSISTANT SALES ENGINEER

CULLIGAN MIDDLE EAST FZE, DUBAI

1. Identified strategic partnerships and gathered market information for competitive advantage Call Frequent Cold and Warm calls to new and existing accounts per day
2. Assisted Sales Engineer to manage the existing & new Clients by providing back office support Optimized revenue streams by networking for additional business prospects with established clients
3. Answered various customer questions regarding products, prices, and material availability Handled Clients / Staff calls, generating new sales & provide proper feedback
4. Researched new leads for sales engineer to cultivate relationships with key players to create beneficial referral systems
5. Maintained good business relationship with the customer independently
6. Prepared official letters, emails, costing & quotations for client / supplier
7. Assisted for supporting Technical & Sales team for both Culligan Licensees and Customers Processed invoices and draw up paperwork to ensure costs are allocated to the relevant departments
8. Coordinated between internal departments such as Accounts / Logistics etc., for customers service requirement,Prepared records and drawing required for the Sales / Service Engineer team for day to day business and customers requirement
9. Met Monthly & Overall target & have a commercial awareness in conducting the job
10. Respond to enquiries regarding the status of Service requests by the customers & ensure the customers are satisfied for the service provided, Maintained schedules & reports of work planned & completed in accordance to office administrative systems
11. Strong in understanding of shipping & receiving, inventory and warehousing practices

VTU, Belgaum

ECE